Systems Analyst; ROPS

Posting Date

01/12/th Street, Denver, Colorado, 80202, United States of America

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This position is responsible for the implementation of new or updating of existing business systems and processes to drive improvements across the Insurance Management Team (IMT) within Revenue Operations. This role acts as an investigative and supportive bridge between business needs and technical solutions, ensuring that we uncover opportunities to improve our systems and to understand the business impact of changes.

The teammate in this role will bring demonstrated expertise in technology systems innovation, including data-driven process improvement, change management, and/or value measurement, as well as top‑tier facilitation and stakeholder engagement skills. This role may be considered hybrid and based out of our Denver WHQ and can be remote with approximately 25% travel for the right candidate.

Analysis & Technical:

• Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated.
• Produces detailed system documentation including requirements, process flows, communications, use cases and user stories.
• Performs analysis related to a system (e.g. Assessing value or ROI of a change, sizing for fixed and funded programs, system efficacy).
• Translates complex data insights into compelling narratives and actionable recommendations for stakeholders to influence and inform business decisions.
• Independently produces and distributes recurring reports related to a business system or process using proficiency in tools such as Excel and SQL.
• Continuously learns new system capabilities and recommends how to leverage them.

Problem Solving:

• Liaise between business stakeholders and IT to ensure that the system is functioning and enhancements are driving business value: supports detailed investigations and prioritization of business needs ahead of IT work.
• Sol climatic problems related to a business system by outlining potential drivers and forming a hypothesis‑based approach. Guides business in identifying root cause and ideating towards initiation of system solution and aids businesses in forming alternative solutions either while waiting for enhancement lifecycle or in pursuit of an ideal technology solution.
• Conduct discovery on new projects and support product initiatives, laying the groundwork for successful implementation.
• Makes recommendations and synthesizes takeaways from visualizing process flows across multiple systems or businesses.
• Understands the SDLC and supports business in progressing through the process.
• Understand the implications of the overall project on broader business objectives or other business lanes. Proactively raises awareness when issues arise that impact their work stream.
• Develops requirements by collaborating with business leaders and translating their needs across multiple business systems or processes.
• Business lead on IT comms for code and data readiness; aiding as Business Facilitator for UAT and production validation.
• Project & Stakeholder management.
• Effectively leads working sessions & facilitates interactions between business teams and IT (e.g. requirement review sessions, project status meetings & post‑deployment feedback sessions).
• Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes.
• Utilizes tools such as JIRA, Confluence and Microsoft Office to maintain up‑to‑date documentation of data/process dependencies across multiple projects, business lanes of systems (e.g. BRD, use cases, process ვინც) and to facilitate daily communication.
• Proactively communicates around deadlines & roadblocks and works to resolve issues.
• Builds collaborative and influential relationships with…