Admin Assistant - Maternity Cover

Birchstone Care Homes is dedicated to providing exceptional care and support to our residents. We are looking for a versatile and skilled Administrator to join our team and be the right hand to the Management Team at Millway House. We are seeking an all-rounder Administrator with excellent customer service skills, sound computer skills, and experience in reception and business administration.

The ideal candidate will be responsible for providing comprehensive business support to the Manager and Deputy Manager and ensuring smooth day-to-day operations. Requirements:
Support with the safe recruitment of new staff, including completing DBS checks, requesting references, creating and sending offer letters, setting up new staff files. Support with data entry, uploading of documents and other confidential information onto our personnel systems. Maintain the required standards of confidentiality. Directly support the Business Administrator, Deputy and Home Manager with administrative tasks. Completing audits and ensuring they are kept up to date.

Support with sending communications, such as newsletters and invitations for home events to respective relatives/residents. Taking minutes come visitors to the home, and answer all enquiries, whether in person, email or telephone in a professional and courteous manner. Respond to requests from residents in a friendly and supportive manner, assisting them if able, prompting, or requesting assistance from the appropriate colleague.

Ensure that office mail and residents personal mail is delivered to the intended recipient daily. Manage the reception desk and lobby area, ensuring all calls are directed and managed appropriately and area is kept clean and tidy. Overseeing customer feedback and reviews, requesting these when appropriate. Attend relevant colleague meetings and training as required. Assist with the purchase of products for all departments when required.