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Retention Specialist
Job in
Andover, Hampshire County, SP10, England, UK
Listed on 2026-06-11
Listing for:
The ONE Group Ltd
Full Time
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager.
The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:- Managing and coaching a high-performing team
- Handling escalated customer cases sensitively and professionally
- Monitoring retention performance, complaints and quality metrics
- Working closely with Compliance and QA teams to maintain FCA standards
- Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty.
Excellent benefits, progression opportunities and a supportive working environment on offer.
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