Customer Service Representative

ARM have an exciting opportunity for a Customer Service Advisor, You’ll take a positive approach to coaching and embrace learning and change with a great flexible attitude.

The Role:

• You’ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment.
• Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call.
• Some calls can be complex and challenging, you’ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer.
• You’ll be expected to adhere to data protection legislation, checking customer information and updating personal details

Requirements:

• Previous experience in customer facing roles or roles in the service industry.
• Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter.
• Able to have courageous conversations.
• Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases.
• Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner.