Telesales and Customer Services Advisor

Job Title

Telesales & Customer Service Advisor

Reports to:

Office Manager

Depot: LWC Andover

Complete a daily outbound diary, build relationships with customers, retain existing accounts, report technical faults, upsell products, and introduce new lines. Handle a high volume of incoming calls for complaints, queries, orders, contact potential customers, order processing and arranging deliveries.

• Ensure high standards of customer service, taking and inputting orders efficiently and accurately.
• Convert incoming calls to planned outbound calls.
• Maintain a clear and personable telephone manner.
• Take ownership of solving customer issues through proactive service.
• Promote LWC Drinks' own‑brand products.
• Retain strong relationships with account managers, helping them acquire new business and administer related needs.
• Build relationships with weekly telesales customers, acting as a regular point of contact.
• Promote from promotional brochures and upsell specific drives.
• Target specific customers with relevant products.
• Handle certain administrative duties: confirmation, sorting post, filing, processing orders, etc.
• Plan calls and target gaps in supply using relevant systems.

• Excellent customer service skills.
• Proficient use of Microsoft Excel for spreadsheets and records.
• Experience with the Trinity system.
• Strong teamwork, communication, and relationship‑building skills.
• Good product knowledge.

Monday - Friday (8.30am-4.30pm)