Store Colleague

Part‑time, £12.71 per hour. 16 contracted hours per week on a permanent contract.

6, Enham Arch Retail Park, Newbury Road, Andover, Hampshire, SP10 4DU

As a Store Colleague at Pets at Home, you will be at the heart of our pet care centres, delivering brilliant customer service and ensuring excellent operations. You will exceed customer expectations, uphold top pet care standards, build strong relationships, and enhance the overall experience.

Availability is required for 4 days per week, including one weekend day. Shifts will be scheduled between 7:00 AM and 8:30 PM.

• Outstanding Customer Service:
  Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication
  
  Skills:
  
  Proficient in verbal and written communication to effectively engage with customers and convey information clearly.
• Effective Problem‑Solving:
  Skilled at addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn:
  Keen interest in ongoing learning and professional development.
• Target Focus:
  Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Team working:
  Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility:
  Willing to work shifts that may include evenings, weekends, and some bank holidays.

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in local community
• Career progression

At Pets at Home, everything we do is about understanding and caring for pets. We are a pet family with a shared love of the animals that made us who we are. We support pet owners and let pets be the best they can be.