Senior Finance Assistant; Secondment or FTC

Role

Senior Finance Assistant – BACS, Operations & Invoicing

12-month FTE or Secondment

Andover. Must be in the office twice per week; live within commuting distance.

Up to £29,000

Monday to Friday, 9am to 5pm

For over 150 years, Simplyhealth has improved access to UK healthcare, long before the NHS existed. Today, as a certified B‑Corp, we continue to modernise in ways that matter deeply to our c.2.5 million members, our customers, and our people. Our purpose is simple and ambitious: to improve access to healthcare for all in the UK. Through affordable health and dental plans, we help people manage their everyday healthcare needs and live healthier lives.

• Deliver end-to-end payment, collection and AUDDIS processes, ensuring all activity is accurate, compliant with  BACS rules and completed within agreed SLAs.
• Manage Dental Capitation payment and collection processing, including monthly reconciliations and timely investigation of variances.
• Process business payments including BACS, cheques, card payments and direct credits, maintaining accurate and auditable records.
• Resolve complex payment, invoicing and allocation queries, protecting the customer experience while maintaining robust audit trails.
• Monitor team performance against SLAs, prioritise workloads and proactively manage operational risks.
• Act as deputy to Team Leaders, providing day-to-day guidance, managing escalations and ensuring service continuity.
• Build strong relationships with internal teams and clients, communicating clearly and professionally.
• Support, coach and role-model best practice, helping to develop colleagues and foster a positive, high-performing team culture.
• Drive continuous improvement by identifying opportunities to strengthen processes, controls and systems.
• Maintain finance procedures, documentation and control evidence to support audit readiness and compliance.
• Support projects, testing and business change, delivering measurable improvements in quality, efficiency and control.
• Champion Quality Control across BACS & Operations and Invoicing & Allocations, maintaining a 98% accuracy target and timely completion of reviews.
• Oversee complex invoicing activity including renewals, manual billing, refunds, write-offs and backdated changes, applying sound financial judgement.
• Use Microsoft Dynamics 365, Cvent and other finance systems to deliver accurate invoicing and customer payment processing.

We’re looking for someone who is highly organised, adaptable and able to manage multiple priorities in a fast‑paced environment. You’re a logical problem‑solver with excellent Microsoft Excel and Office skills, able to work accurately under pressure and consistently meet deadlines. You also have a strong customer focus, a flexible approach and a commitment to delivering high‑quality service while supporting a wide range of finance activities.

• Group bonus scheme
• Generous pension with a 10% pension gift from us when you contribute 4%
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, shopping vouchers and more)
• Your own fully funded health or dental plan
• Access to a wellbeing hub
• Shopping discounts
• Give as you earn
• 3 volunteering days