Senior Finance Assistant

Contract Type: Permanent

Location: Andover. Must be in the office twice per week; commute within reasonable distance.

Hours: Monday to Friday 9am – 5pm

Salary: Up to £29,000

Simplyhealth has improved access to UK healthcare for over 150 years. As a certified B‑Corp, we modernise to provide affordable health and dental plans. Our purpose is to improve access to care across the UK.

Join our Finance team in a pivotal role where you'll support payment, collection, and invoicing operations across self‑care and corporate products. You will manage day‑to‑day delivery, support team leaders, drive improvement, and ensure exceptional customer service.

• Deliver end‑to‑end payment, collection and AUDDIS processes, ensuring accuracy, compliance with  BACS rules, and SLA completion.
• Manage dental capitation payment and collection processing, including monthly reconciliations and variance investigation.
• Process business payments including BACS, cheques, card payments and direct credits, maintaining accurate records.
• Resolve complex payment and invoicing queries while protecting the customer experience and maintaining audit trails.
• Monitor team performance against SLAs, prioritise workloads and proactively manage operational risks.
• Act as deputy to Team Leaders, providing guidance and managing escalations.
• Build relationships with internal teams and clients, communicating clearly.
• Coach and role‑model best practice, fostering a positive, high‑performing team culture.
• Drive continuous improvement by identifying opportunities to strengthen processes, controls and systems.
• Maintain finance procedures, documentation and control evidence for audit readiness.
• Support projects and business change, delivering measurable improvements in quality, efficiency and control.
• Champion quality control for BACS & operations and invoicing & allocations, maintaining a 98% accuracy target.
• Oversee complex invoicing activity including renewals, manual billing, refunds, write‑offs and back‑dated changes.
• Use Microsoft Dynamics 365, Cvent and other finance systems to deliver accurate invoicing and payment processing.

• Highly organised, adaptable and capable of managing multiple priorities in a fast‑paced environment.
• Strong logical problem‑solving skills with detailed Excel and Office proficiency.
• Capable of working accurately under pressure and meeting deadlines.
• Strong customer focus, flexible and committed to high‑quality service.

• Competitive salary up to £29,000.
• Group bonus scheme.
• Generous pension with 10% pension gift when you contribute 4%.
• 36 days holiday (+ option to buy/sell additional 5 days).
• Flexible benefits pot (critical illness, shopping vouchers, etc.).
• Fully funded health or dental plan.
• Access to wellbeing hub.
• Shopping discounts and recognition awards.
• Give‑as‑you‑earn programme.
• 3 volunteering days.