People Manager, HR​/Recruitment

The HR Manager is responsible for leading the day-to-day delivery of the People function, providing strong operational leadership, professional expertise and clear direction to ensure the business receives a consistent, effective and commercially focused HR service. Managing a small, multi-disciplinary team, the role combines people management with hands‑on HR delivery. The postholder will be expected to provide guidance and support to the team, manage complex employee relations matters, resolve escalations and ensure that HR activities are delivered efficiently, accurately and in accordance with employment legislation and company policies.

A key priority is to develop the capability, confidence and accountability of the People team, establishing clear expectations, improving processes and ensuring managers across CCS receive practical, timely and consistent advice. Working closely with the Head of People & Governance, the HR Manager will translate wider people objectives into effective operational delivery, supporting the continued development of the HR function as the business evolves.

• Provide effective day-to-day leadership, direction and management to the People team, ensuring clear priorities, accountability and consistent service delivery.
• Oversee the activities of the People Partners, People Advisor, Talent Specialist and Training Coordinator, ensuring workloads are appropriately allocated and resources are effectively utilised.
• Act as the first point of escalation for the People team, providing timely advice, guidance and decisions on complex or sensitive matters.
• Develop the professional knowledge, confidence and capability of the team through coaching, mentoring, constructive feedback and practical support.
• Promote greater ownership and independent decision-making within the team, ensuring appropriate matters are resolved without unnecessary escalation.
• Remain actively involved in operational HR matters, providing direct support and taking ownership where required to maintain service standards

• Act as the principal operational subject matter expert on employment law, employee relations and HR best practice, ensuring the business receives accurate, pragmatic and commercially appropriate advice.
• Take ownership of complex, sensitive or high-risk employee relations cases, including disciplinary matters, grievances, capability, absence management, dismissals, redundancies and organisational change.
• Provide guidance and oversight to the People Partners and People Advisor, ensuring cases are managed consistently, fairly and within appropriate timescales.
• Advise and support managers on the application of employment legislation, company policies and contractual obligations. Identify potential employment risks and recommend proportionate, legally compliant solutions that balance employee rights with operational requirements.
• Oversee formal HR processes, ensuring appropriate investigations, documentation, consultation and decision‑making.
• Support the management of employment disputes, ACAS Early Conciliation and Employment Tribunal matters, liaising with external legal advisers where necessary.
• Escalate significant legal, financial or reputational risks to the Head of People & Governance, with clear recommendations and proposed actions.

• Take overall responsibility for the effective day-to-day operation of the HR function, ensuring that core processes are delivered accurately, efficiently and consistently.
• Oversee the employee lifecycle, including recruitment, onboarding, probation, contractual changes, performance management, absence, development and offboarding.
• Ensure appropriate management of…