Field Service Engineer

About the Role

As a Field Service Engineer, you will play a crucial role in ensuring the functionality and reliability of Integra’s medical devices. You will work closely with hospitals, healthcare professionals, and internal teams to diagnose, repair, and maintain equipment, providing exceptional technical support. This role requires frequent travel to hospital sites and occasional overnight stays.

If you are a hands-on problem-solver with a passion for technical troubleshooting and customer service, this is a great opportunity to make an impact in the medical field.

We are looking for somebody who is willing and ready to travel throughout the whole UK.

Usually it s 1 day WFH for administration purposes and 4 days working in the field with our customers.

• Travel to hospitals to perform testing, maintenance, and repair on Integra products.

• Diagnose and resolve equipment issues, ensuring top-quality performance.

• Provide technical support to customers and the sales team, troubleshooting product-related concerns.

• Observe Integra products in surgical environments to assess equipment usage and potential issues.

• Install modifications to improve safety and performance.

• Maintain inventory levels and manage calibration schedules for equipment.

• Document repairs and service activities accurately following Good Documentation Practices.

• Present a professional and customer-focused image at all times.

• Collaborate with internal teams to share technical insights and improve service quality.

• Technical degree or equivalent college credits.

• Experience in field service, preferably in the medical device industry.

• Strong knowledge of electronics, troubleshooting, and electromechanical repairs.

• Proficiency in IT systems and Office applications.

• Able to communicate effectively in English.

• A valid driver’s license and willingness to travel frequently.

• Experience delivering technical training or presentations.

• Knowledge of Good Documentation Practices.

• Ability to work independently and manage time effectively.

Integra Life Sciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.