Senior Customer Support Lead — Financial Software; Hybrid
Job in
Andover, Hampshire County, SP10, England, UK
Listed on 2026-09-01
Listing for:
Ascend Consulting
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Ascend Consulting is seeking a Customer Support Lead for an Accountancy Software rollout in Andover, Hampshire. The role will oversee support for a portfolio of customers, lead hypercare, and transition to steady-state BAU support, while expanding the team in the future.
You will work hybrid and coordinate with customers and MSPs, using ITIL-aligned processes to ensure SLA/KPI compliance and high CSAT.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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