Customer Service & Logistics Manager

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in food service, retail, in-store bakery, deli, and prepared foods, among others.

With more than 13,500 associates working globally in 100 locations and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s—Infinite Possibilities. One Family.

PURPOSE STATEMENT Provide end-to-end leadership and accountability for customer service, inventory governance, warehousing, logistics and strategic customer growth. The role safeguards approximately 10 million of inventory assets, drives inventory accuracy and audit compliance, delivers customer service excellence, and supports strategic growth opportunities KEY

ACCOUNTABILITIES /OUTCOMES
• Lead Customer Service teams and ensure high service levels, OTIF delivery performance and customer satisfaction.
• Own inventory governance across finished goods (6m) and raw materials (4m).
• Lead inventory accuracy, cycle counting, reconciliation and stock integrity programmes.
• Reduce inventory variances, obsolete stock and write-offs while improving working capital performance.
• Ensure audit readiness and support Finance with stock verification and compliance activities.
• Manage logistics, warehousing, transport and freight performance to achieve service and cost targets.
• Control warehouse and distribution budget/AOP of approximately 1.5 million.
• Act as escalation point for customer service, supply continuity and logistics issues.
• Lead cross-functional collaboration across Supply Chain, Planning, Operations, Finance and Commercial teams.
• Support onboarding, service delivery and performance management for McDonald's EU and other strategic customers.
• Deliver KPI reporting and continuous improvement programmes.
• Adherence with all Company Occupational Health, Safety & Environmental (HSE) policies and procedures. To ensure full co-operation in all aspects of HSE and to act positively on any failings or weaknesses in our systems or procedures, identified by yourself or brought to your attention.
• Lead and develop a high-performing team, providing direction, coaching and performance management to ensure delivery of business objectives, continuous improvement and a culture of accountability.
• You must comply with Rich Products Health and Safety policies and procedures at all times.

KNOWLEDGE/SKILLS/EXPERIENCE Critical
• Degree or equivalent experience in Supply Chain, Logistics or Business
• Proven leadership experience in customer service, logistics or supply chain management
• Strong inventory management, stock control and audit experience
• Financial awareness with experience managing budgets and working capital
• Excellent stakeholder management and communication skills
• Continuous improvement and KPI management experience Desirable
• Professional supply chain qualification (CIPS/APICS/CPIM)
• Experience with in food manufacturing/FMCG
• Knowledge of McDonald's or QSR customer requirements
• Project management qualification
• Advanced ERP/analytics expertise
• Experience of international logistics and cross-border supply chains Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.