Sales Support Coordinator

Location: Andover
Job Type: Full-Time, Permanent
Salary: Competitive, DOE

Cross Rental Services are looking for an enthusiastic and organised Sales Support Coordinator to join our dynamic Customer Service team based at our Andover head office. This is a pivotal role supporting our sales and operational teams to deliver outstanding customer service, win contracts, and drive business growth in the HVAC rental sector.

Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting‑edge HVAC, refrigeration and catering hire solutions. Having experienced significant growth over the past 10 years, our team operates across multiple UK sites in a fast‑paced, operationally complex environment.

We are relentlessly focused on our customers and take pride in long‑term partnerships with some of the country’s leading retailers, government bodies, facilities managers and process manufacturers. Our critical solutions enable them to achieve their own goals with peace of mind that they are supported in all their HVAC and refrigeration requirements.

As a Sales Support Coordinator, you will be the key point of contact for customer enquiries, working closely with the Sales Desk Manager. You will manage the full sales process from initial enquiry through to purchase order using our internal systems (Insphire and Salesforce), support the sales team, and act as a vital liaison between sales and operations.

This is an excellent opportunity for someone who thrives in a fast‑paced environment and wants to build a long‑term career with a growing company that puts customer service at the heart of everything we do.

• Manage the customer service desk priorities and incoming enquiries to meet SLAs
• Handle inbound calls professionally and accurately log details in Salesforce and shared drives
• Create and manage quotations and contracts using Insphire and Salesforce
• Support the end‑to‑end sales process from enquiry to off‑hire
• Monitor enquiries inbox, contract alerts, and all potential new business opportunities
• Analyse customer needs and deliver tailored service plans
• Resolve customer queries by working closely with sales and operational teams
  
  Act as first point of contact for internal and external stakeholders
• Support team productivity, share best practice, and assist with ad‑hoc duties

• Excellent multitasking skills and the ability to adapt to changing priorities.
• Confident, professional phone manner
• Strong written and verbal communication skills
• Highly organised with great attention to detail
• Proficient in Microsoft Office 365
• Proactive, positive team player with a problem‑solving mindset
• Comfortable in a fast‑paced open‑plan office environment
• Willingness to learn about the HVAC industry

• Competitive salary + company pension, private medical insurance, life assurance, corporate eyecare scheme
• 25 days holiday + bank holidays
• Continuous learning & development opportunities

• Customer Centric – Delivering agile, accurate, and first‑time‑right service.
• Trusted Partners – Solving complex engineering problems with precision.
• Innovative – Always looking for ways to improve and evolve.
• One Team – Developing our people, growing talent, and celebrating success together.

Cross Rental Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.