Commercial Account Handler

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.

From pro bono work to insuring COVID-19 vaccine development to de‑risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

• Build and maintain strong relationships with clients, from sole traders to senior executives.
• Review and verify client documentation to ensure accurate and comprehensive records for the quoting process.
• Assist Commercial Account Executives in achieving high levels of renewal retention and exceed customer expectations.
• Process data promptly and accurately on relevant systems to support high levels of client service and internal process execution.
• Collaborate with Branch Manager to achieve team objectives and meet FCA requirements.

• Strong attention to detail and ability to handle documentation accurately.
• Excellent interpersonal skills to build and maintain relationships with internal stakeholders, clients and external contacts.
• Willingness to learn and adapt to a varied daily work environment.
• Ability to analyze data and support informed business decisions.
• Understanding of FCA compliance standards is an advantage.

We believe that great work and dedication should be rewarded. The following benefits are offered:

• 22 days holiday (plus bank holidays), increasing through length of service.
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen.
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury.
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025.
• Healthcare Cashplan, giving access to a variety of health related benefits.
• Access to a host of lifestyle and financial benefits, including: discounts on gym membership across the UK; salary sacrifice schemes such as Travel Insurance, Cycle to Work, Car leasing, Technology purchase; discounted personal health policies – Critical illness, private medical, dental plans; a range of insurance products available commission free, including home, motor, travel and specialist vehicles; access to hundreds of high‑street retailer discounts.