Security Officer

Company Description Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.

• 100+ office locations
• Thousands of customers across the UK

Better places, thriving communities.

Location: Keens House - Andover

Job Type: Full-time

Shift Rota: 4on 4off (12 hour shift)

There's no limit to what you can achieve working at Mitie.

Delivering the exceptional, every day

Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

A workplace where you can thrive and be your best every day.

A trusted partner creating exceptional environments, adding value every day.

• We are one Mitie We work together to deliver a seamless, unrivalled service and support both customers and colleagues.
• Integrity and Trust These are at the heart of everything we do. We treat others with respect and represent the company with pride.
• We go the extra mile We solve problems, improve processes, and always keep our promises.
• Diversity makes us stronger We value different backgrounds and perspectives—everyone has a voice.
• Customer-focused We act as a trusted partner, putting customers at the centre of everything.

• Knowledge of relevant security procedures
• Excellent customer service
• Strong teamwork
• Health & safety awareness
• Effective communication skills

Mitie is committed to building a diverse and inclusive environment where everyone can thrive.

• Maintain a professional presence: determined, trustworthy, attentive, and approachable
• Welcome clients and visitors warmly:
  • Issue and manage 's
• Operate:
  • Phones
  • Emails
  • IT systems
  • CCTV
  • Alarm systems
  • Access control (doors and car park)
• Monitor and respond to:
  • Suspicious activity
  • Potential criminal behaviour
• Maintain control of incidents until emergency services arrive
• Record, report, and elevate incidents to the Account Manager

• Strong team player with a positive attitude
• Ability to work independently
• Previous security experience preferred
• Flexible approach to working hours
• Excellent customer service skills
• Willingness to go above and beyond for clients and visitors
• Strong written and verbal communication
• Ability to remain calm under pressure

• Understanding of:
  • Health and Safety at Work Act
  • Criminal and Civil Law
  • Police and Criminal Evidence Act
• SIA Licence - (Door Supervision or Security Guarding) – Essential

• Equal opportunities employer
• Strong focus on diversity and inclusion
• Commitment to employee growth and development

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 -…