Account Manager

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The Account Manager will establish long-term partnerships with internal and external clients through daily communications providing exceptional service, account status, and accurate pricing on product or service needs. Manage multiple projects from start to finish.

• Provide superior client service through daily interaction with internal/external partners and sales reps. Makes clients and their needs a primary focus on one’s actions.
• Advance knowledge and the ability to troubleshoot all Everidge products and vendor buyout items, including refrigeration, glass doors and steel support packages.
• Advance system and process knowledge of Computaire, our proprietary quote solution program, Microsoft Dynamics/AX, Sales Force, and SharePoint.
• Manage complex projects from start to finish with urgency and efficiency.
• Understand client specifications and requirements for complex projects. Develop suggestions for improvements.
• Provide complex quotes to clients per their written specifications using a custom configurator tool.
• Schedule ship dates for complex orders in a timely manner to avoid production related issues. Identify projects that need to be moved up in the priority level.
• Review, understand and explain accurately complex drawings in multiple formats. Identify errors before going into production. Analyze and implement improvements.
• Collaborate with internal colleagues to meet common objectives. Develop resolutions and process improvements.
• Research complex issues or processes to develop resolutions.
• Demonstrates support for innovation and changes needed to improve the organization’s effectiveness. Be a contributor and leader in company continuous improvement efforts.
• Required to visit one day in the manufacturing plant annually to observe and shadow a trainer to get an understanding of the manufacturing process.

• AA or BS preferred or equivalent experience.
• 2-5+ years dealing with business customers

• Computer proficiency with Microsoft Office (Outlook, Excel, Word).
• Exceptional verbal and written customer service and communication skills.
• Proven problem-solving capabilities in a technical environment, including research and analytical skills – blueprint reading and strong basic math skills are a plus
• Established skills in time management and multi-tasking responsibilities.
• Ability to work independently, self-starter but also a strong team player with a “can-do” attitude.
• Ability to be flexible with work hours to meet deadlines and workload fluctuations.

• Ability to sit/stand behind a desk for 8 hours a day.
• Ability to work on a computer as required.

• Associate

• Full-time

• Customer Service and Manufacturing

• Manufacturing and HVAC and Refrigeration Equipment Manufacturing