Senior Service Manager BU West Infra

We are looking for a Senior Service Manager within Mill IT Services to join Stora Enso's global IT starting as soon as possible. Stora Enso is currently transitioning towards a global IT proactively partnering up with our business colleagues to drive growth with every project and every line of code. We build on a digital core to deliver what our business and customers need most.

Your role will be critical in this shift, as we embed AI, automation, and data-driven governance into the fabric of the organization.
** Purpose
* * As the Senior Service Manager, you are responsible for ensuring that IT & Digital services and products within the BU West Infrastructure domain operate seamlessly, efficiently, and to the highest standards of quality and cost-effectiveness. You will oversee the full lifecycle of infrastructure-related services, from governance and performance monitoring to continuous improvement, ensuring they meet both business expectations, regulatory and IT security requirements.

You form and lead persons/teams from external partners (mainly), and you will have strong mandate to build best fitting operating model BU West Infra Services meeting Stora Enso’s requirements.

You play a key leadership role in driving operational excellence and stability of IT & Digital services and products within mill IT environments. Your work ensures that Stora Enso’s digital foundation remains secure, reliable, and aligned with the evolving needs of the mills and business units. You take decisions that balance immediate performance with long-term enterprise value.
** Your responsibilities
** Monitor service performance against agreed standards, implementing ITIL processes according to Stora Enso’s governance model and ensuring compliance with all legal, security, and regulatory requirements. Proven experience leading complex IT and Digital product or service delivery in high-criticality and/or industrial environments.

Deep understanding of Industrial IT/OT operating environment and infrastructure including integrations to different systems. IT service management frameworks (ITIL) and experience ensuring service stability, quality, and efficiency is a clear advantage.

Strong ability to track and manage performance and budget targets.

Strong insight into business processes and ability to translate needs into actionable improvements for services and infrastructure. Ability to make clear, data-driven decisions and take accountability for results. Excellent stakeholder management and collaboration skills, with the ability to build trusted relationships across IT, business, and external partners. Experience leading teams through transformation and organizational change with clarity and purpose. Exceptional communication skills, both verbal and written, with the ability to convey complex topics simply and effectively.

** We offer
** Motivating additional benefits package Take a look at our open positions! At Stora Enso you will join forces with around 19 000 colleagues - a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction.### Get in Touch Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.

To prepare yourself for our recruitment process, please explore the page provided:
Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process.
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