Coordinator Mail Scan Operations

Recruitment:
Coordinator Mail Scan Operations

Company: Empower

Location: Andover, MA

Employment Type: Full Time

Date Posted: 11/09/2024

Grow your career with a growing organization. Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment.

Your future starts now.

The primary responsibility of the Coordinator Mail Scan Operations is to support internal customers through research, prep, and scanning of transactional documents into workflow system. Under direct supervision performs both routine and non-routine clerical support to the Empower organization. Receives mail via USPS, or express carriers. Sorts hardcopy mail for distribution and attaches appropriate cover sheets. Sorts electronic mail and forwards to appropriate work queues.

Researches and resolves issues with unidentifiable mail via the internal record keeping system. Responds to, and interacts with, a wide variety of internal customers.

• Sort incoming mail into returned mail and new mail.
• Open and date stamp new mail.
• Sort postal mail by type of request and attach appropriate cover sheets.
• Sorts electronic mail and forwards to appropriate work queue based on the type of request.
• Sort incoming checks, open, log, prep, scan and audit.
• Secondary audit by a Senior Scan Ops Coordinator for check counts.
• They are then audited by the Banking department for accuracy and sign off.
• Requires general and network-based computer knowledge and ability to recognize mail requiring special handling.
• Requires knowledge of all Empower business.
• Researches and resolves issues with unidentifiable mail and special handling mail.
• Sort returned mail and prep for processing, placing mail holds and updating addresses as applicable.
• Requires general and mainframe computer knowledge and skills, and problem-solving ability.

• High School diploma or GED.
• FINRA fingerprinting required.
• Physically demanding.
• Requires ability to sit for long periods of time, along with occasionally lifting heavy objects up to 45 pounds.
• Works with and around machinery, including postage machines, openers, scanners, copiers and printers.
• May stand, stoop, reach, pull and push on occasion.
• This position frequently requires periodic and mandatory (usually unscheduled) overtime

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range $36,300.00 - $49,950.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed.…