Lucey Center Associate Director of Operations

The Lucey Center Associate Director of Operations serves as a central coordinator for academic and career advising operations, ensuring the accuracy of academic catalog curriculum, scheduling alignment, and student data in collaboration with the Registrar’s Office, Provost’s Office, and academic departments across the college. The position manages advising data processes, reporting, and system administration (including IBM Cognos Analytics, Slate, and J1) to support student progress and timely completion of degree requirements.

Additionally, the role oversees center-wide communications, coordinates advising initiatives and information sessions, and supports Lucey Center projects in partnership with professional staff and graduate fellows.

• Coordinate the automation of semesterly data collection and reporting processes, including review of student schedules for accuracy, adjustment of student schedules for upcoming terms when prerequisites are not successfully completed, and monitoring student progress toward graduation requirements.
• Generate and distribute institutionally validated student data reports to academic departments across campus using Cognos and Slate reporting tools.
• Serve as the functional administrator for advising workflows in Slate, including communications, forms, advising queries and reports, and user support
• Organize and oversee center-wide student communications.
• Coordinate Lucey Center initiatives and projects in collaboration with professional staff and graduate fellows.
• Plan and coordinate school- and department-specific advising information sessions each semester.
• Implement advisor auto-assignments in J1 and help maintain the accuracy and integrity of J1 data.
• Serve as a liaison with the Registrar’s Office to conduct annual catalog reviews and semesterly schedule reviews, ensuring the accuracy of prerequisites, general education designations, graduation clearance, and related requirements.

• 3+ years in undergraduate advising, registrar, or student-systems operations.
• Degree audit (J1 advising trees or similar) experience.
• Understanding of educational requirements and advising processes.
• Comfort with report and query tools, advanced Excel, and process documentation.
• Experience with CRM software (Slate and/or J1 preferred).
• Excellent problem-solving, communication, organizational, and interpersonal skills.
• Positive attitude and ability to work effectively as part of a team.
• Experience and/or commitment to working with a diverse student population.
• Ability to relate well to students, faculty, staff, and parents/family members.
• This is a 12-month position with occasional weekend and evening responsibilities.

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

This position is subject to the successful completion of a criminal background check.

Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack’s Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private,…