Marketing Operations & AI Leader

Software & Services Marketing Operations & AI Leader Mission Build  and scale the AI-enabled marketing operating system for the Software & Services Division, enabling data-driven growth, operational excellence, automation, and measurable business impact.

This role will serve as a strategic partner across Marketing and Commercial Operations, leading key transformation initiatives while building the data, AI, governance, and operational capabilities needed to bring a complex global organization together.

Key Responsibilities Lead strategic, cross-functional transformation initiatives across Software & Services Marketing and Commercial Operations, establishing clear priorities, roadmaps, milestones, and accountability.

Serve as a trusted partner to leadership, bringing structure, visibility, and disciplined program management to a portfolio of critical transformation programs.

Define and drive the AI roadmap, identifying high-value use cases that improve productivity, customer insights, content, personalization, decision-making, and business performance.

Establish a unified data and analytics framework, connecting data across teams and systems to enable trusted reporting and end-to-end performance visibility.

Drive the development of integrated dashboards and analytics capabilities across the Software & Services portfolio.

Establish scalable operating models, governance, data standards, processes, and best practices.

Identify opportunities for workflow automation and emerging technologies that improve efficiency, speed, and scalability.

Partner across Digital, IT, Data, Revenue Operations, Customer Success, Marketing, and Commercial Operations to enable transformation and adoption.

Influence and align stakeholders across a complex, global organization while helping teams successfully navigate change.

What We're Looking For Significant experience across AI, data and analytics, digital transformation, business operations, or program/project management.

Demonstrated AI acumen and experience translating AI capabilities into practical business use cases and measurable outcomes.

Strong data and analytics experience, including working across complex systems, data sources, reporting environments, or dashboards.

Demonstrated success leading large-scale, cross-functional transformation or integration initiatives.

Strong program management skills with the ability to manage multiple strategic initiatives simultaneously.

Executive presence and strong communication, stakeholder management, and influencing skills.

Ability to operate effectively in a global, matrixed, and evolving environment.

Experience with in a software, SaaS, technology, or services organization is preferred.

Marketing experience is a plus, but not required. Candidates with strong backgrounds in AI, data, transformation, technology, commercial operations, or adjacent functions are encouraged to apply.

Success Measures Success will be measured through:

Execution and impact of strategic transformation initiatives AI adoption and measurable business impact

Data quality and performance visibility

Automation and productivity improvements

Operational efficiency and speed

Adoption of standardized processes and governance

Stakeholder alignment and global adoption

What's in it for me?

Lead a high-visibility function that directly impacts marketing effectiveness and business growth

Shape the technology strategy that powers customer engagement and campaign success

Work with a team that values expertise, collaboration, and forward-thinking innovation

Access to professional development and opportunities to stay ahead of Mar Tech evolution

Bring your Mar Tech expertise to a role where you'll make a measurable impact — apply today!

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