Warranty​/Service Advisor

Warranty/Service Advisor

At Bill DeLuca Family of Dealership, we are a family-owned and operated business currently in its third generation, and we have been serving the Merrimack Valley for more than 60 years. That means our customers trust us to treat them like a member of the Bill DeLuca Family every time they visit.

Bill DeLuca Family of Dealerships is looking to hire a hardworking, highly motivated Warranty/Service Advisor to join our growing team!

• Health Insurance
  • Flexible Spending Plan
• Dental Insurance
  • Sick Time
• Life / Long-Term Disability Insurance
  • 401K Savings Plan
• Voluntary Short-Term Disability Insurance
  • Paid Vacation

• Discuss the warranty claim and expectations with customers
• Prepare and process warranty documentation according to manufacturer guidelines
• Submit claims quickly and efficiently
• Follow up with manufacturers to ensure claims are being processed properly
• Adjust and resubmit any denied claims to secure payment for warranty work
• Keep an accurate inventory of ordered warranty parts and organize vendor paperwork

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and the history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Proven record of achieving exceptional customer satisfaction
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.