Seasonal Visitor Services Associate

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do.

We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non‑profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.

We encourage you to learn more about The Trustees on our website,(Use the "Apply for this Job" box below)..

Salary/Hourly Rate: $16 - $18

Hours per week:
Up to 35

Job Classification:
Exempt, Limited‑term, Part‑Time

Job Type: Onsite

Duration: 4/15/26 - 9/28/26

Location:

Stevens‑Coolidge House & Gardens, North Andover, MA

Purchased by James Stevens in 1729, Ashdale Farm (now known as the Stevens‑Coolidge House & Gardens) remained in the family for six generations, ultimately becoming the property of Helen Granger Stevens and her husband John Gardner Coolidge in 1909. Over the course of its 300‑year history the house was transformed from a simple Colonial farmhouse into a Victorian Italianate gentleman’s farm and finally a Colonial‑Revival country house with beautiful gardens.

John Gardner Coolidge was a descendant of Thomas Jefferson and nephew of Isabella Stewart Gardner. During his years as a diplomat he and Helen collected artifacts from Asia, Europe, and South America that are now on display in the house. The couple added a walled rose garden, French vegetable garden, and a serpentine brick wall to the property. The house today represents a unique example of the “Country Place Era” of the early 20th century.

Stevens‑Coolidge House & Gardens is a scenic public garden and historic home located in North Andover. We are currently hiring a team of Visitor Services Associates who will work to further the mission of The Trustees and preserve our special place forever by providing superior service during general public visitation, programs, and events. This dynamic position presents an opportunity to serve our visitors by completing tasks that include, but are not limited to, the following:

• Overseeing general admission for daily visitors.
• Overseeing admission to events and special programs.
• Working in the gift shop.
• Offering visitors information on different garden and historic house experiences.
• Generating new memberships through visitor engagement.
• Addressing concerns through to resolution.

Visitor Services:

• Provide visitors with a warm welcome.
• Provide directions and basic layout of the property to guests.
• Address visitor questions directly whenever possible.
• Welcome group tours and assist interpreters.
• Uphold high standards of customer service, including greeting every customer, educating them about SCHG and The Trustees, and helping them in a friendly manner.
• Directly handle any escalated visitor complaints and/or negative visitor behavior, notifying the manager of visitor services of all incidents. Request assistance for resolving escalated issues as needed.
• Follow the procedures and practices for preparing to close and secure the property and all visitor service areas for the day, including:
  • Lock public entrances.
  • Perform a security walk‑through with checklist.

Giftshop Retail:

• Operate the point‑of‑sale system.
• Perform opening and closing duties related to cash reconciliation, organization, and cleanliness.
• Receive deliveries and assist with inventory controls, including managing expiration dates; restocking shelves; merchandising; pricing new items; and updating inventory.

Events:

• Support setup and takedown of event, including but not limited to:
  • Additional stanchions and/or signage.
  • Setting tables and chairs.
  • Maintain SCHG security, cleanliness, and customer service standards throughout the duration of…