Customer Service Representative​/Sales Support Specialist

Our client is a well-established organization seeking an experienced Customer Service Representative / Sales Support Specialist to provide additional support to its customer service and sales operations teams.

$25/hr - $28/hr

The Customer Service Representative / Sales Support Specialist will support customer service and sales operations, with a primary focus on data cleanup, customer order entry, and order management using SAP S/4

HANA. This is a 6-month contract opportunity.

This individual will manage customer orders from entry through shipment, provide accurate information to customers, communicate lead times, and partner closely with sales and internal departments.

• Perform data cleanup and customer order entry in SAP S/4
  
  HANA.
• Enter, process, and maintain customer orders from order placement through shipment.
• Respond to incoming customer inquiries and provide timely, accurate information.
• Communicate order status and lead-time information to appropriate sales channels.
• Verify contracts and track pricing.
• Manage order scheduling and RMA processing within SAP.
• Maintain strong professional relationships with customers and internal departments.
• Work independently while managing multiple priorities in a fast-paced environment.

• Hands-on SAP S/4
  
  HANA experience, specifically with order entry.
• Experience with contract verification, price tracking, order scheduling, and RMA processing within SAP.
• 3-5 years of related customer service, order management, or sales support experience.
• Strong verbal and written communication skills.
• Strong Excel and Outlook skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and effectively manage competing priorities.
• Comfortable working in a fast-paced environment.

• Salesforce or other CRM experience.
• Manufacturing or industrial industry experience.
• Strong technical aptitude and ability to learn new products and systems quickly.

• Associate degree or equivalent professional experience preferred.

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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