Mechanical Application Engineering Manager

Mechanical Application Engineering Manager

Location: Andover, MA (On-Site)

Employment Type: Full Time

Base Pay Range: $/yr - $/yr

Job Description:

This position is responsible for the supervision of the technical customer support team and application engineers. This position reports to the Director of Commercial Operations.

• Manage and mentor a team of applications engineers and technical support team, ensuring their professional growth and alignment with organizational goals.
• Collaborate with cross-functional teams, including IT, sales, and product development, to achieve seamless project execution.
• Leverage your mechanical engineering background to understand and configure products according to customer requirements.
• Ensure accurate and efficient customization of our solutions, meeting client specifications while maintaining quality standards.
• Engage directly with customers to understand their needs, provide technical guidance, and address any inquiries or concerns.
• Build strong relationships with clients, ensuring their satisfaction throughout the project lifecycle.
• Optimize processes related to product configuration, deployment, and support.
• Implement best practices to enhance efficiency, reduce lead times, and improve overall customer experience.
• Oversee quality control processes, ensuring that configured products meet industry standards and regulatory requirements.
• Collaborate with engineering teams to resolve any technical issues promptly.
• Coordinate project timelines, budgets, and resources to meet deadlines.
• Monitor progress, identify risks, and implement corrective actions as needed.

• Bachelor's degree in Mechanical Engineering or related field. A master’s degree is a plus.
• 7+ years of experience in applications engineering, with a track record of successful project management.
• 2+ years of leadership experience and team management skills.
• Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems.
• Excellent communication and interpersonal skills to communicate to C-level executives.
• Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience in customer-facing roles and a strong customer-focused mindset.
• Experience with CPQ or quotation processes, concepts, tools, and technologies; SAP ideal.
• Knowledge of Power
  
  BI and/or Excel for data analytics.

Post-Offer Background Check Required. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.