Mortgage Loan Officer

Description

Pentucket Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress.

Start with heart.

The Mortgage Loan Officer originates, evaluates, and structures residential mortgage loan applications in compliance with regulatory and internal lending standards. Builds relationships with borrowers, real estate agents, and internal partners. Acts as a trusted advisor, guiding clients through the home financing process with integrity, accuracy, and professionalism.

We are committed to providing accessible and equitable financial services to our diverse membership. As this role regularly supports Spanish-speaking customer,
the ability to communicate fluently in Spanish and English is required
.

• Proactively sources and originates residential mortgage loans through internal referrals, external relationships, and self-generated leads.
• Evaluates and analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
• Maintains thorough knowledge of current mortgage regulations, products, rates, and underwriting guidelines to provide accurate guidance to clients and ensure compliance throughout the loan process. Advises customers on loan products that best meet financial needs and long-term goals.
• Provides assistance to clients in completing loan applications and ensures all required documentation is collected, verified, and submitted in a timely manner.
• Collaborates closely with processors, underwriters, and closers to ensure smooth and timely loan processing.
• Fosters strong working relationships with realtors, builders, attorneys, and other referral partners to generate new business opportunities and ensure a smooth, collaborative customer experience throughout the lending process.
• Maintains accurate records of customer interactions and loan pipeline in Customer Relationship Management (CRM) system and Loan Origination System (LOS).
• Ensures compliance with all applicable state and federal lending regulations.
• Consistently meets or exceeds production targets while delivering high-quality, service-oriented results.

To effectively meet our customers’ needs and deliver high-quality service,
fluency in both English and Spanish is required for this role
.

• High school diploma or equivalent. Bachelor’s degree in business, finance, or related field preferred.
• Active Nationwide Multistate Licensing System (NMLS) license or ability to obtain upon hire.
• 2–3 years of experience in sales-oriented mortgage lending preferred.
• Strong knowledge of banking and lending regulations.
• Strong knowledge of mortgage loan products and the complete loan process.
• Strong knowledge of credit, income, assets, and collateral analysis principles.
• Strong interpersonal skills.
• Strong communication, negotiation, and customer service skills.
• Strong organizational skills.
• Strong attention to detail.
• Proficient in mortgage LOS, Automated Underwriting System (AUS), and office software.
• Self-motivated.
• Proven ability to generate business and manage a sales pipeline.
• Ability to be present regularly in the office to foster team culture and ensure consistent service delivery.
• Ability to travel for client meetings, realtor visits, or community outreach events, as needed.
• Ability to work flexible hours including evenings and weekends as needed to meet customer needs.
• Ability to work independently and as part of a team.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.