Public Safety Communicator

Under the general supervision of the Communications Supervisor and the Executive Officer of the Police Department, respond to E911 and business calls to the combined Police/Fire Public Safety Communications Center; dispatch police, fire and EMT personnel; respond to burglar and fire alarms in accordance with established procedures; perform work as a fire and police signal operator, monitor police and fire radios, and other radios and communications devices, holding cell monitor, and outside perimeter cameras;

maintain appropriate computerized and manual records; assist Fire and Police department personnel, as needed.

• Answer multiple telephone lines at the Public Safety Communications Center; acquire information from citizens and other individuals requesting public safety services or assistance, including management of callers in stress; prioritize all calls for proper responses; respond to requests for information from citizens.
• Analyze information from multiple alarm systems, given signals, messages, codes and data, so that the information is properly interpreted in preparation for response.
• Process all medical calls using Emergency Medical Dispatch (EMD) procedures to obtain the chief complaint; dispatch the appropriate apparatus; and provide critical pre-arrival and post-dispatch instructions.
• Maintain central control and coordination of two-way radio communications for an FCC licensed base station consisting of multiple mobile and portable radio units.
• Maintain juvenile lock up logs and perform monthly reports of juveniles that were securely held.
• Add, modify, cancel, or locate National Criminal Information Center (NCIC) records including felony warrants, stolen vehicles, missing persons, as needed.
• Monitor and respond to multiple public safety radio channels; relay information and data as required for resolution, referral, or response to an incident or service request. Assess the priority of service requests.
• Prepare and enter data for dispatch or referral by evaluating, categorizing, formatting and documenting the incident or service-related information.
• Dispatch public safety personnel and apparatus twenty-four hours per day; dispatch selected town service personnel, such as DPW employees, after normal business hours; serve as dispatch for Fire and Police mutual aid requests.
• Generate correct, complete and concise records of public safety service requests in accordance with policies and procedures.
• Maintain communication records; record information and enter data into computer information system.
• Assist police officers and shift supervisor with arrests and bookings by conducting Department of Criminal Justice Information Systems (DCJIS) computer searches for outstanding warrants, suicide search, probation, out-of-state searches, license and registration searches and other related information; retrieve and print information for officers.
• Assist citizens at the station with a variety of issues, such as motor vehicle accident reports, fire arms applications, and giving out directions.
• Monitor county-wide fire radio system and coordinate mutual aid requests as needed.
• Assist other towns in Fire District with obtaining specialized apparatus and resources as needed.
• Work closely with other Fire Control Points and the Massachusetts Emergency Management Agency (MEMA) to activate Fire and EMS Task Forces or Strike Teams.
• Coordinate the reception of incoming resources to the Fire District under the Mobilization Plan.
• Perform related duties as required.
• Ability to work a rotating shift position with a 4 and 2 base schedule and additional shifts available for bid throughout the year.

Duties require high school diploma; knowledge of automated…