Head of Clinical Command Operations

Job Description:

Trans Medics is the global leader in portable normothermic perfusion for solid organ transplantation and the company that built the National OCS Program (NOP) — the first end-to-end national donor organ procurement and delivery network. We are now redefining transplantation again with cloud-based remote monitoring and control of the OCS Gen-3.0 platform, paired with central digital command centers that coordinate donor and recipient logistics for transplant centers across the U.S. and internationally.

The Head of Clinical Command Operations owns this program end-to-end: leading the Clinical Command Centers, supporting the regional NOP clinical services organization, and directing deployment of the field clinical specialist workforce. This is a high-accountability role for a clinically credible operator who has led time-critical, 24/7 clinical operations and wants to run a national program where every case matters and technology drives scale.

Responsibilities Strategy and program design

Working with the SVP, set the multi-year strategy and operating model for Clinical Services and the Clinical Command Center, aligned with corporate strategy.

Organize the model by organ and procedure type — case protocols, staffing models, and service-level commitments to transplant centers and OPOs.Partner with the Clinical Field Operations Lead on the coverage model (regional hubs, on-call rotations, surge capacity, partnerships) to guarantee 24/7/365 case acceptance.

Partner with Commercial, Medical Affairs, R&D, and Regulatory on new product launches, clinical studies, and service requirements for pipeline devices.

Command Center and case operations

Own end-to-end Clinical Command Center performance: case intake, triage, specialist assignment, device and consumable readiness, real-time monitoring, and clinical or technical escalation — anchored in advanced technology and automation.

Establish and manage core KPIs: case acceptance, request-to-dispatch time, on-time arrival, device readiness and failure rates, protocol adherence, preservation time, case completion, and customer satisfaction.

Run daily huddles and weekly/monthly performance reviews; drive root-cause analysis and corrective action on every compromised case.

Build a high-reliability culture with standardized playbooks, checklists, and decision support — including contingencies for transport failure and device malfunction.

Serve as senior escalation point on active cases and participate in the executive on-call rotation.

Command Center Clinical team leadership

Lead and develop a Command Center team of clinical leaders overseeing team leads and specialists (perfusionists, transplant-experienced nurses, and clinical device specialists).Co-own workforce planning with the Head of Field Clinical Operations: hiring tied to volume forecasts, territory design, on-call and travel policies, balancing engagement, and retention.

Run a rigorous onboarding, credentialing, and recertification program so every specialist is proctored and signed off before independent case coverage.

Model clinical excellence, transparency, and exemplify a culture where employees feel comfortable speaking up to do what’s right for the patient in a time-critical environment.

Clinical quality, safety, and compliance

Partner with the Clinical Heads (CT and Abdominal), Quality, and Regulatory Affairs to ensure services meet FDA requirements (labeling and IFU adherence, complaint handling, MDR reporting), OPTN/UNOS policies, HRSA regulations, and hospital and OPO requirements.

Oversee case reviews, issue investigations, and complaint escalations with complete, timely documentation and closed-loop learning.

Partner with the training leader to develop and maintain training…