Service Desk Specialist​/IT Support Specialist

Service Desk Specialist / IT Support Specialist

Ready to take the next step in your IT support career? Join Demoulas Super Markets, Inc., the company behind Market Basket, as a Service Desk Specialist in a fast‑moving, essential industry. You’ll troubleshoot real‑time technical issues, assist with equipment deployments, and support end users across desktop systems, mobile devices, and business‑critical applications.

You’ll serve as a technical escalation point for our Business Technology Support team, diagnosing, resolving, and escalating complex technical issues as needed. Your insights from escalated tickets will also help shape our knowledge management priorities, driving improvements in internal documentation, end‑user training, and issue prevention.

This is a full‑time, on‑site IT support position in Andover, MA with future growth potential across infrastructure, networking, cybersecurity, and development.

• Provide Tier 1 and Tier 2 support to in‑store associates, office employees, and warehouse staff
• Troubleshoot desktop operating systems (Windows 10/11, macOS, Linux), hardware, and mobile devices (iOS, Android)
• Assist with network support including wired and wireless connectivity, IP address/DNS/DHCP issues
• Handle service requests including password resets, software installations, and system access provisioning
• Deploy and configure desktops, laptops, and peripherals using imaging tools and internal standards
• Perform basic server support tasks (monitoring, patching, alerting) and elevate advanced issues
• Log and manage tickets using our Service Now IT service management (ITSM) platform
• Use remote support tools and diagnostic software to resolve end‑user issues
• Maintain and contribute to internal IT documentation and knowledge base

• Help Desk Support / Technical Support Specialist / IT Technician
• Active Directory, Microsoft 365, Service Now, Endpoint Imaging, Remote Desktop
• ITIL processes, Ticket Management, User Support, Troubleshooting
• Computer Setup, Device Deployment, Network Support, Hardware Repair

• 2+ years in a help desk, technical support, or IT support technician role (preferred)
• CompTIA A+ Certification or equivalent (required)
• Strong troubleshooting skills across hardware, OS, and connectivity
• Familiarity with enterprise systems such as Microsoft 365, Active Directory, and Intune
• Solid communication and customer service skills
• Ability to document work clearly and follow standard operating procedures

• 100+ Years of Stability – A family‑owned company serving our community with a commitment to quality and affordability
• Career Growth Potential – Gain exposure to infrastructure, networking, cybersecurity, and development
• Local Opportunity – Conveniently located full‑time IT job in Andover, MA
• Team‑Oriented Culture – Join a supportive IT environment that values learning, service, and reliability
• Join a Successful Team – Consistently ranked among the top grocery chains, we’re investing in technology and the future. Be part of a company that’s built to last.

Demoulas Super Markets, Inc. is an Equal Opportunity Employer. All applicants will receive consideration on qualifications, and without regard to Age, Race, Color, National Origin, Religion, Marital Status, Handicap or Disability, Sex, Sexual Orientation, Gender, Gender Identity, Gender Expression, Military or Veteran Status, or any other protected group under the law.

Company

Description:

Demoulas Super Markets, Inc. operating for over 100 years, is a leader in the grocery industry with 90+ retail stores and three distribution centers currently spanning Massachusetts, New Hampshire, Maine and Rhode Island. Operating under the Market Basket and MB Spirits banner, our team focuses on providing great customer service and quality products, at "More for Your Dollar" prices in the greater communities we serve.