AV Technician

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an Audiovisual (AV) Technician to support our client site in Andover, MA. You'll be responsible for providing a variety of AV and videoconferencing (VTC) support ranging from desktop solutions to video walls, network services, and digital signage. Your role will include providing exceptional customer service, maintaining conference room integrity, and supporting executive-level events with the highest standards of technical excellence and support from our in-house team of skilled experts.

• Provide onsite and in-room technical support to customers as requested
• Set up, test, operate, and break down AV and VTC equipment for meetings and events
• Manage proactive executive and high-profile meeting support
• Respond to customer special requests and accommodate last-minute changes
• Troubleshoot AV and VTC technology issues
• Perform regular preventive maintenance checks on equipment
• Execute and assist the Video Operations Center with video conference setup, end user training, and issue escalation
• Provide consultation and education to users on presentation technology
• Take ownership of identified system faults and monitor resolution actions
• Assist with room reservations and facility requests
• Support furniture reconfiguration and equipment installation
• Maintain AV/VTC inventory and develop standard documentation including tip sheets and SOPs

• High School Diploma/GED
• General understanding of basic AV terminology and components
• Strong background with Microsoft Teams/MTR
• Experience with Lync/Skype for Business
• Familiarity with VTC Codecs (Polycom and Cisco), audio mixers, control systems, AV automation, amplifiers, microphones, projection systems, and video cameras
• Proficiency in Microsoft Suite
• Photography and videography experience

• Bachelor's Degree
• 3 years related experience working in a professional setting
• Experience with Event Management System (EMS) Software
• Hotel or IACC Certified Conference Center AV experience
• Proficiency installing, configuring, and troubleshooting Audio DSPs (BIAMP, Clear One, Crestron)
• Knowledge of ISDN/IP data networks, videoconferencing bridges, gateways, and cabling
• Industry relevant training (CTS) or technical certifications
• Ability to quickly learn new systems and technologies
• Excellent organizational and database management skills
• Proven ability to manage multiple complex projects with varying deadlines

• Excellent customer service skills and professional attitude
• Ability to thrive in fast-paced, demanding environments
• Strong analytical and problem-solving abilities
• Capability to work independently and within a team

• Location: Onsite
• Work Schedule: 7:30am – 4:00pm, Monday – Friday

58,240.00 – 58,240.00 USD per year

On‑site – Andover, MA

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at  This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.

Only job‑related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.