Director, Website & eCommerce

## Director, Website & eCommerce

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Andover, MA:
Full time:
Posted Today:
R23176
** A Day in Your Life at MKS:
** The Director, Website & eCommerce will lead the global MKS website and eCommerce function, with responsibility for advancing the company’s website digital customer experience, web strategy, eCommerce performance, and ongoing website transformation. This leader will manage the platforms, processes, priorities, and cross-functional partnerships needed to deliver a customer-centered One MKS digital presence that supports brand activation, product discovery, lead generation, and online revenue growth.
** You Will Make an Impact by:
*** Lead the strategy, roadmap, governance, and continuous improvement of MKS customer-facing websites and eCommerce experiences across the global web ecosystem.
* Drive execution of the One MKS website transformation, improved navigation, application-led content architecture, product pathways, and enhanced findability.
* Oversee eCommerce capabilities that support B2B customer purchasing, including  order placement, order status, shipment tracking, invoice access, and self-service functionality.
* Manage website and eCommerce project priorities, backlog, resources, dependencies, timelines, and stakeholder expectations to ensure timely delivery of business-critical initiatives.
* Partner with Marketing Communications, divisional marketing, product management, sales, IT, customer service, external agencies, and regional teams to align web and eCommerce activity with business priorities.
* Lead resolution of AEO, SEO, site performance, content, analytics, platform, and customer-experience issues, ensuring the site is technically sound and optimized for organic visibility and engagement.
* Provide leadership for web development resources, including internal team members, contractors, agency partners, and future development staff supporting front-end and back-end execution.
* Establish clear web governance processes, standards, workflows, performance measures, documentation, and operating rhythms to improve transparency and execution velocity.
* Support Strategic Plan and Annual Budget planning by identifying web/eCommerce investment needs, business justification, risks, resourcing requirements, and expected impact.
* Use data, analytics, voice of customer input, and internal stakeholder feedback to identify opportunities to improve digital engagement, conversion, usability, revenue, and customer satisfaction.
** Leadership Expectations:
*** Serve as the accountable business owner for the website and eCommerce roadmap, balancing long-term transformation with near-term operational needs.
* Bring disciplined project management, strong cross-functional follow-through, and proactive risk escalation to a complex global digital environment.
* Communicate clearly with executive stakeholders, business partners, and technical teams, translating business requirements into achievable digital solutions.
* Develop and coach team members while strengthening accountability, collaboration, documentation, and best-practice sharing across the web/eCommerce function.
* Champion a customer-first mindset and ensure digital experiences reflect the MKS brand, business strategy, and expectations of technical B2B audiences.
** Skills You Bring:
*** Bachelor’s degree in marketing, digital marketing, business, communications, information systems, or a related field; advanced degree preferred.
* 10+ years of experience leading website, eCommerce, digital marketing, or digital customer experience functions, preferably in a global B2B or technical environment.
* Demonstrated experience managing complex website ecosystems, eCommerce platforms, web development projects, UX/UI initiatives, AEO and SEO…