Customer Success Manager

Customer Success Manager

Aras is a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI. As one of the fastest growing PLM companies, our AI-native, low-code platform enables the rapid delivery of flexible solutions that connect teams across disciplines and functions to critical product data and agentic AI throughout the product lifecycle and extended value chain.

The world's largest manufacturers leverage Aras Innovator to manage complex product life cycles, accelerate innovation, improve operational efficiency, and bring products to market faster. We collaborate with companies in some of the world's most innovative industries, including automotive, industrial equipment, aerospace and defense, high tech, and life sciences.

As a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives.

This role will focus on supporting large, multi-level enterprise subscribers.

• Subscriber Adoption:
  Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.
• Technical
  
  Coaching:
  
  Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.
• Escalation Management:
  Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.
• Renewals & Expansion:
  Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.
• Cross-Functional Coordination:
  Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.
• Tool & Process Development:
  Contribute to the development of internal tools, templates, and processes that enhance the customer experience.

• 5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.
• Strong understanding of PLM, CAD, or engineering design methodologies.
• Strong technical acumen and problem solving skills.
• Familiarity with CAD tools and engineering design principles.
• Excellent communication and relationship-building skills.
• Skilled in managing escalations and coordinating cross-functional resolutions.
• Comfortable working independently and in fast-paced, collaborative environments.
• Willingness to travel up to 25%.

• Background in engineering, product development, or enterprise software implementation.
• Experience working with global teams and enterprise customers.

Aras is an Equal Opportunity Employer.