Workplace Manager

Position: Workplace Experience Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace

Experience Manager - JLL What this job involves:

As a Workplace Experience Manager at JLL, you will play a pivotal role in overseeing and optimizing workplace experiences at assigned sites while supporting the Workplace team across the organization. This role requires you to act as the lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services with a focus on enhancing the well‑being of client employees and guests.

You'll supervise day‑to‑day operations of Workplace Experience Ambassadors while maintaining the client's workplace of the future environment and cultivating a culture that aligns with client's company values and brand that reflects JLL's commitment to creating exceptional workplace experiences and transformative solutions for modern work environments.

What your day‑to‑day will look like:
Onsite Operations and Client Experience

• Act as lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services.
• Supervise day‑to‑day operations and duties of Workplace Experience Ambassadors on team while ensuring exceptional service delivery.
• Maintain client's workplace of the future environment while cultivating culture that aligns with client's company values and brand.
• Collaborate with SMEs to maintain consistently welcoming and functional Innovation Hub and Customer Briefing Center.
• Ensure facilities are always prepared to host customer visits with professional presentation and optimal functionality.

Safety, Security, and Facility Coordination

• Uphold safety and security procedures while prioritizing employee and guest experience and services.
• Coordinate site resources, activities, events, and communications for comprehensive workplace management.
• Maintain and coordinate site calendar of events while ensuring seamless execution and stakeholder communication.
• Liaise with local leaders, vendors, and facility management to ensure seamless office operations.
• Collaborate with facility management and IT to monitor and maintain facility operation systems including AV, HVAC, security cameras, badge system, reservation system, and digital signage.

Process Improvement and Data Management

• Identify opportunities to enhance workplace experience and create initiatives to streamline processes for client employees.
• Support data collection, analysis, and reporting to align with client's objectives and performance metrics.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements.
• Monitor policies, regulations, and performance metrics to provide flawless execution and stable service delivery for Client.

Sustainability and Compliance

• Collaborate with facility management to confirm compliance with global and regional sustainability objectives.
• Ensure adherence to environmental standards and corporate responsibility initiatives.
• Support implementation of sustainable workplace practices and employee engagement programs.

Management Responsibilities and Team Development

• Transform to Workplace Team of the future while developing existing talent and bringing new capabilities into Experience Services team.
• Ensure highly proactive, responsive, dynamic, and agile team for optimal client and stakeholder management.
• Actively encourage environment that supports teamwork, cooperation, performance excellence, and personal success.
• Develop team through performance assessments and training while managing staff workload through correct resourcing.
• Develop…