Clinical Site Leader

The Clinical Site Leader provides clinical and operational leadership for Integrated Behavioral Care’s Andover, Massachusetts location
. This is a site leadership position that combines direct clinical practice with responsibility for the performance, development, and day-to-day effectiveness of the Andover clinical team.

The Clinical Site Leader serves as the primary leader for clinicians at the Andover site and is accountable for clinical quality, provider productivity, documentation standards, staff development, client experience, workflow efficiency, and overall site operations.

Working in close partnership with the Senior Clinical Director, Director of Operations, Executive Director, and other members of IBC leadership, the Clinical Site Leader ensures that the Andover location operates consistently with IBC’s clinical standards, performance expectations, and organizational goals.

The Clinical Site Leader is both a practicing clinician and the primary leader of the Andover location. The role carries responsibility for the overall performance, culture, and effectiveness of the site. Success is measured not only by the Clinical Site Leader’s individual clinical performance, but by the strength of the team, quality of care, provider performance, operational effectiveness, and overall success of the Andover site.

• Serve as the primary point of leadership and support for site clinicians
• Establish clear expectations for productivity, documentation, professionalism, and clinical performance
• Monitor provider performance and address concerns proactively
• Provide regular feedback, coaching, mentorship, and clinical consultation
• Support performance reviews and professional development planning
• Help clinicians build and maintain appropriate caseloads
• Partner with senior leadership when formal performance intervention is needed
• Promote a positive culture of accountability, teamwork, professional growth, and mutual support

• Ensure adherence to IBC clinical, documentation, billing, and operational standards
• Conduct regular chart audits and documentation reviews
• Monitor documentation for accuracy, completeness, clinical appropriateness, and timeliness
• Ensure timely submission of services and required billing documentation
• Support clinical risk management and respond to clinical concerns or escalations
• Reinforce IBC policies, procedures, and professional standards

• Support clinician recruitment, onboarding, and orientation
• Provide focused training and mentorship for new clinicians
• Reinforce IBC expectations for workflow, documentation, productivity, and caseload development
• Identify ongoing training and professional development needs

• Address client concerns, escalations, transfers, and complex care needs
• Support appropriate client-provider matching and internal referrals
• Promote continuity of care, responsiveness, and a high-quality client experience

• Oversee daily clinical and operational workflow
• Maintain a professional, welcoming, and well-functioning site environment
• Monitor space utilization, scheduling flow, and facility needs
• Coordinate resolution of issues that affect staff effectiveness or client experience

• Partner with the Senior Clinical Director, Director of Operations, Executive Director, and other IBC leaders
• Communicate site needs, performance trends, and operational concerns
• Implement organizational priorities and support consistency across IBC locations
• Contribute to process improvement, organizational growth, and community/referral relationships

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