Quality Control Monitor - AIS

MA310
310 Lowell Street
Andover, MA 01810, USA

MA310
310 Lowell Street
Andover, MA 01810, USA

The Quality Control Monitor is a position within the security and protective service field of work.

The QC Monitors will closely monitor the overall performance of the contractor, to include equipment, uniform and appearance, attendance and/or compliance with the SOW, possession of required licenses and permits, and current firearms qualification. Responsible for delivery of services as described in the applicable Statement of Work (SOW) or Performance Work Statement (PWS).

Please note this is a part-time position. The pay range for this position is $40-$55/hour.

Essential Duties and Responsibilities

• Provides leadership and management to the functional area QC Representatives (QCRs) as well as subcontractor teammates within our facilities support services project
• Ensures our QC Program includes executive management involvement at all levels
• Defines responsibilities, authorities, and interrelationships for all workforce personnel
• Outlines comprehensive documentation, QC measures, inspection programs, internal audits, personnel training, and master file of QC inspections (includes inspections scheduled and performed, results of completed inspections, and dates/details of any corrective actions taken)
• Develops, implements, and oversees adherence to procedures and policies relating to the project's Quality Plan
• Implements a working relationship with and develops an interface to the Government's Quality Assurance Surveillance Plan (QASP)
• Develops, implements, and maintains the project's Quality Manual
• Submits a weekly Quality Control Report for each functional area identified in the contract and the Customer Feedback Program.
• Ensures compliance with the ISO 9001 and 14001 standards through a system of internal audits
• Establishes methods for implementing process controls and inspection of all work
• Prepares reports of inspection results, audits, and composes replies to Government performance deficiency reports
• Produces information utilized during management reviews and conducts the reviews
• Assists all functional and staff office managers and branch supervisors in developing Customer Satisfaction Indicators (CSls) and Key Process Indicators (KPls} for the project
• Evaluates KPI and other performance data monthly and provides trend analysis at management reviews
• Manages the project's Customer Feedback Program and evaluates all data generated from customer input; briefs the PM, staff office managers and branch supervisors on customer complaints/concerns, satisfaction surveys, and steps taken to preclude recurrence at monthly reviews
• Other duties as assigned by management and/or supervisor.

Supervisory Responsibilities

None

Minimum Qualifications

• Must have a minimum of two (2) years of verifiable experience in monitoring the quality assurance of performance contracts involving personnel
• Valid Driver’s License and clean driving record
• Ability to pass a Federal background check
• U.S. citizenship or Permanent Resident
• Ability to obtain a US Government Security Clearance
• Proficient computer skills using Microsoft Office Suite including Word, Excel, and Outlook

Shareholder Preference

Pursuant to PL 93-638, as amended, preference will be given to qualified Ahtna Native Corporation Shareholders, Descendants, and Spouses in all phases of employment.

Core Competencies

• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely according to strict deadlines.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Team Builder/Worker - Ability to inspire and work within a group of people to work toward a goal.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Physical Demands

Work involves moderate to heavy work in all types of conditions. There is a frequent need to stand, stoop, walk, lift heavy objects…