Administrative​/Clerical, Office Administrator​/ Coordinator

Andover, United States | Posted on 10/08/2026

• The Service Delivery Manager (SDM) serves as the primary coordinator for service and project delivery activities, including customer intake, scheduling,resource coordination, material procurement, and communication with customers,technicians, and internal stakeholders.
• Thisrole is best aligned with a Service Project Coordinator position, with responsibilities that include project tracking, schedule management,documentation, and support of delivery-related activities.
• Theideal candidate will have experience in coordinating service operations and aworking knowledge of HVAC, Building Automation Systems (BAS), and/or Security and Access Control systems. Strong organizational, communication, and multitasking skills are essential, along with the ability to support multiple projects and service requests in a fast-paced environment.

• Multitasking multiple work streams at one time. This will be for several different locations and workloads within those locations.
• Thisrole is not to run meetings but rather to run programs at the same time.
• The ability to predict next steps and ask about next steps to proactively act onthese multiple workloads.
• This person must have experience driving and not simply monitoring projects ormaking calls.
• This person must engage others, anticipate issues, anticipate priorities and constantly be reprioritizing their day and actions of others based on newinputs of what is urgent, behind, has a deadline, or affects other’s ability to complete their projects pieces.
• This person will be the hub and will have to drive traffic.
• Followthrough and strong oversight along with well-organized processes that are agilefor the reprioritizing mentioned in the last skill.

• Planning and preparation for core service execution teams
• Ownership of all coordination for core service delivery
• Work Order Creation and lifecycle management
• Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
• Direct support of our customers
• Operational excellence and world class service delivery

• Service Delivery Planning for all core service types
• Relationship Development with execution/action teams
• Coordination of internal and external teams and subcontractors in a rapid response business environment
• Networking internally and externally

• Familiarity and a general understanding of the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Exceptional communication skills - verbal and written

• Strong Experience with Microsoft Office
• Virtual(PC Based) Call Systems (Genesys system preferred)

• Commitment to excellent customer service
• Bestin class organizational skills
• Abilityto manage and prioritize multiple responsibilities simultaneously
• Complete and accurate Customer Service Request Intake
• Accuracy of work order creation
• Prioritization Material Ordering
• Coordination of supplemental labour, subcontractors, outside service providers, etc.
  
  Planning and Scheduling