Sales Manager

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and you are driven to win, you may be a match for our team.

JOB SUMMARY: As Call by Call Sales Manager, You will be a coach, mentor, call supervisor, and first point of contact for plumbers while they are on the service call.

You will be responsible for supervising the sales process for all plumbers as they are dispatched and while they are in the home performing service. You will support good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to.

Primary responsibilities:

• Supervise the entire sales process to maximize all opportunities for the plumber, the company, and the customer.
• As Call by Call Sales Manager, you will own every service call from start to finish. You will guide, coach, motivate, and instruct all plumbers throughout the service call visit.
• Pregame with each plumber prior to arrival at jobsite
• Grow average tickets
• Improve on Plumber close rates
• Manage Plumber productivity for maximum efficiency
• Ensure all sales and service steps are followed on every service call.
• Post call debriefing with plumber and customer
• Ensure each job is completed on time and to customer satisfaction
• Assist in providing accurate reports and updates on labor costs, work scheduling, billing, and payroll.
• Provide coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
• Participate in all company sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently while plumber is at the service call
• Communicate with other departments to ensure the proper transfer of all service work business data.
• Maintain a professional image at all times
• Follow safety policies and procedures.
• Abide by ALL Ben Franklin standards of performance and code of ethics.
• Maintain courteous demeanor with all customers and associates.

Physical requirements:

• Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
• Must be able to work extended hours, nights or weekends.
• Work assignments may be performed with or without reasonable accommodation to a known disability

Requirements:

• 5+ years of successful home services (sales) experience.
• Management experience and or training
• Strong interpersonal written and verbal communication skills
• Strong Computer skills and general knowledge of windows based systems

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay
— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility
— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path
— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

Competitive Pay

Company Benefits

Extensive Training

Incentive Programs

Flexible Scheduling

The people you work with care about each other. They work together to make a great team. Friendly people who really care about their employees. It's a real upward moving company, plenty of room for growth and success.