Supervisor, End User Support Specialists; Sheriff’s Office

Position: Supervisor, End User Support Specialists (Sheriff’s Office)
Job Posting End Date:
January 11, 2026 at 11:59pm CSTHiring range: $85,363 to $102,440 ($41.04 to $49.25 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.
Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.
In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 01/11/2026 in order to be considered.
** Position Description
** The Sheriff's Office End User Support Specialists Supervisor oversees the day-to-day operations of a technical support team responsible for evaluating, researching, and implementing computer hardware, applications, peripherals, mobile devices and connected systems for Anoka County Sheriffs Office. This position works on issues where analysis of situation or data requires review of relevant factors and is responsible for coaching team members on effective methods to research, troubleshoot, and deliver solutions.

This is a full-time, exempt, on-site position. Interviews will take place the week of January 12, 2026, for those selected to move forward in the hiring process.
** Pay & Benefits
*** Salary: $85,363 to $102,440 ($41.04 to $49.25 per hour).
* 2026 Anoka County Salary Schedule Grade 36: $85,363.20 to $ ($41.04 to $57.45 per hour).
* 24 days of paid flexible time off and up to 12.5 paid holidays.
* Comprehensive insurance, including medical, dental, vision, flex benefits and more at
* Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
* Pension plan and other retirement investment options.
* Advancement/professional development opportunities.
** Work Location
*** This position will work at the Anoka County Sheriffs Office, located at 13301 Hanson Blvd NW, Andover, MN 55304.
* General business hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
** Job Duties and Responsibilities*
* * These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Supervisor, End User Support Specialists.
** Supervise and coordinate activities of End User Support Specialists engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from employees seeking guidance on technical problems, diagnosing nature of problems, and assisting employees through problem solving steps.
* Train team on the service desk systems, processes, tools, and procedures required to document, track and resolve reported problems.
* Ensure the latest product and technical updates or policies are available and communicated to the team.
* Identify, troubleshoot, and resolve information systems problems to minimize down time of applications and personnel.
* Monitor request queue and track key metrics to ensure sufficient coverage and achievement of service standards.
* Act as the escalation point for critical issues and facilitate a final resolution.
* Ensure proper documentation related to the systems or workstations is maintained.
* Design and deliver end user training on the service desk systems, processes, tools, and procedures.
* Provide leadership, coaching, and/or mentoring to a subordinate group.
* Participate in on-call after hours support rotation.
** Qualifications and Requirements:
**** Minimum Knowledge, Skills, and Abilities Needed
*** Requires a bachelor’s degree and at least 3 years (2,080 annual hours) of job-related experience.
* In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
** Preferred Knowledge, Skills, and Abilities Needed
*** Degree in Computer Science, Computer Engineering, Information Technology or related field.
* Previous leadership experience.
* Experience in computer hardware,…