Store Operations Manager

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Company Name: Scope

Job Location: Andover

Job Status: Full Time

Store Operations Manager

Starting full-time salary £25,172.40 a year.

Andover, SP10 1RL

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Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

Permanent, 35 hours a week.

Scope's Andover shop - Chantry Centre, Unit 44-50 Chantry Street, Andover, SP10 1RL

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 11 November 2026.

As Store Operations Manager of Scope’s Andover shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different.

In this exciting role, you'll be at the heart of your local community, leading a team of colleagues and volunteers to deliver a welcoming and inclusive shop experience. You will use your leadership and commercial skills to maximise income, support your team to thrive, and help fund Scope's vital work.

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team
• Work collaboratively with the Retail shop team

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

• Has strong commercial awareness and can identify opportunities to grow sales and maximise shop performance.
• Enjoys leading, motivating and developing others, including volunteers and colleagues.
• Is passionate about delivering excellent customer service and creating a positive shopping experience.
• Has a positive, can-do attitude and isn't afraid to roll up their sleeves and get involved.
• Works well as part of a team and demonstrates a strong work ethic.
• Has excellent attention to detail and can manage a range of tasks accurately.
• Is confident using IT systems and has good numeracy skills to support day-to-day shop operations
• Has experience as a Retail Shop Manager, Assistant Manager or Supervisor, and is ready to lead a successful retail team. Experience with in charity retail is desirable but not essential.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time:
Weekly hours on a seven-day rota

Additional information, we're excited that you're…