L2 System Engineer; AD Offsite stand Office

This position is a 1-year outsourced contract for a Windows system engineer, offering a monthly salary of $4200 - $5000 plus an offsite stand‑by allowance of $200. The working hours are Monday through Friday from 8:30am to 6pm, located in Ang Mo Kio.

• Administrating Active Directory and Windows Update Services
• Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items
• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff
• Performing system recovery if needed
• Escalating unsolvable problems to the 3rd Level Support Staff and reporting the escalation to superior
• Ensuring that the System runs according to contractual specifications after problem resolution
• Providing advice on system/database performance monitoring and tuning
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request
• Complete all Service Requested accordingly to SLA timeframe
• Assisting the Customer in the verification, isolation and/or provision of a temporary work‑around for the problem logged beyond 2nd Level Support Staff capability
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support
• Coordinating system development tasks to include design, integration and formal testing on the Change Request
• Overseeing all transitions into production on the Change Request
• Developing and completing actions in system specifications, technical and logistical requirements and other disciplines on the Change Request
• Creating and maintaining programmatic and technical documentation to ensure efficient planning and execution on the Change Request
• Managing and documenting system configurations on the Change Request
• Perform troubleshooting and resolve incidents based on SLA
• Generating the relevant administrative records and reports

1-year outsourced contract

Ang Mo Kio

Mon – Fri: 8:30am – 6pm

$4200 - $5000 + Offsite stand‑by allowance $200

• Minimum Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree
• Minimum 5 years of IT experience
• Strong hands‑on experience in enterprise‑level projects
• Proven AD configuration and integration capabilities
• Proven GPO configuration and integration capabilities

• Past working experience in Cloud environment is an advantage
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process‑oriented
• Good, hard‑working attitude with ability to work well under pressure
• Good communication skills English (written, spoken) to liaise with native English‑speaking clients
• Good analytical skills with ability to work with others to resolve problems
• Good organization skills, with ability to properly document and track information
• Preferably with Microsoft Certification and/or ITIL certification
• Dynamic, customer oriented, experience working in a fast paced environment
• Good Knowledge of following products will be advantageous:
  Linux, Unix, Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack, Microsoft Windows