Help Desk Consultant

Sabre | Official Partner | East & Southern Africa is an independent technology partner appointed by Sabre, supporting travel businesses across the region. The company helps clients move away from closed systems and leverage innovative tools, including agentic AI, to drive growth and efficiency. With a focus on collaboration, Sabre | Official Partner | East & Southern Africa guides, challenges, and champions clients as they build the next wave of travel innovation.

Team members join a forward-looking environment that values technological excellence and practical solutions for real-world travel industry needs.

The Help Desk Consultant is a full-time, on-site role based in Angola, providing front-line technical and application support to travel industry clients using Sabre solutions. Day-to-day responsibilities include responding to support requests, diagnosing and resolving system and connectivity issues, and logging and tracking incidents in the help desk system. The consultant will assist users with product features, configuration questions, and basic training needs, escalating complex problems to senior technical teams when required.

The role also involves monitoring system performance, documenting solutions and procedures, and maintaining clear, professional communication with customers to ensure timely resolution and high satisfaction. Collaboration with internal teams to improve support processes and contribute feedback on product enhancements is expected.

• Candidates should possess strong Help Desk Support and Technical Support skills, with experience handling user requests and system-related issues.
• Candidates should possess solid Troubleshooting and Analytical Skills to identify root causes, evaluate options, and implement effective solutions.
• Candidates should possess excellent Customer Service capabilities, including clear communication, empathy, and a focus on client satisfaction.
• Relevant experience with travel industry systems, GDS platforms (Sabre experience preferred), or similar technology environments is beneficial.
• Good spoken and written communication skills in English; proficiency in local languages is an advantage.
• Ability to work on-site in Angola, manage multiple tasks, and remain organized under time pressure.
• Familiarity with ticketing systems, remote support tools, and basic network or PC troubleshooting is an asset.
• A relevant diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.