Logistics Coordinator

Job Details

DSV – Global Transport and Logistics

Location:

Saint-Laurent, QC

Schedule:

Full-time (5 days per week, Monday through Friday)
Daily

Hours:

8:30 AM to 5:00 PM
Remote Work:
Hybrid work options available
Compensation:
Based on Experience

DSV encourages inclusivity and is committed to diversity in the workplace, welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure they have what they need to be at their best.

Please reach out to Human Resources should you require accommodation during the recruitment process.

Logistics Coordinator primary role is to handle all day-to-day operational elements of our customer’s needs. Seeks out the best methods to move the freight based on customer requirements. Requires flexibility and adaptability to work extended hours to meet work demands. Requires ability to organize and prioritize activities to complete tasks and assignments with a high degree of independence, in a timely/efficient manner.

Ability to perform with a high level of accuracy.

Performs all necessary Import, Export and Domestic Transportation activities. Ensures timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department. Anticipates, identifies and rectifies any exceptions and keeps internal stakeholders always informed. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.

• Analyze booking information from customer to determine and verify the service requirements, verify the appropriate routes, border crossing points and rates and enter the information in the system.
• Work independently to accomplish tasks within scope of job.
• Coordinate the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
• Respond efficiently to internal stakeholders inquiries; resolve any conflicts or problems that might arise.
• Ensure all account correspondence is maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones.
• Work with both Internal and External clients to prepare and present quotes. Maintain quotes in system.
• Contact carriers to confirm equipment, expectations, and load details.
• Dispatch shipments — Communicate with carriers to monitor freight movement.
• Update milestones in real-time environment.
• Optimize DSV profit margin as much as possible without compromising service.
• Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues.
• Update transportation management system and customer websites of real-time load locations.
• Identify problems proactively and develop creative and efficient solutions.
• Prioritize loads based on importance and delivery date.
• Communicate any modifications to Account Manager to update clients.
• Build strong relationships with the carriers assigned through communication and ongoing monitoring of on-time performance.
• Complete performance reports for all carrier related issues in a timely manner. Notify potential issues to the appropriate parties.
• Negotiate any additional charges with carriers. Assist to maintain the accuracy of carrier information.
• Ensure that tracking meets established standards but will elevate for resolution as appropriate.
• Understand current industry market conditions. Communicate any carrier issues that might impact operations.
• Knowledge of transportation cargo claims, transportation laws and risk management.
• Keep the Operations Team and Account Manager updated on significant issues.
• Maintain confidentiality of client information.
• Maintain integrity of shared work files on network system shared programs.
• Meet KPI standards as per company guidelines.
• Other duties and assignments as required.

• Supports organizational commitment to ISO 9001, ISO 45001 certification.
• Perform tasks to…