Administrative Support Assistant - Motor Carrier Services Ankeny

Administrative Support Assistant 3 – Motor Carrier Services (Ankeny)

Join the Iowa Department of Transportation’s Vehicle Services team to support statewide driver and vehicle registration services. This role administers vehicle titles, registration, special plates, and disability placards, providing high‑quality customer service to the public and state agencies.

Monday to Friday; 40 hours per week
Customer Service Bureau, Motor Vehicle Division, Ankeny, IA 50021

• Review and process applications for special license plates, official titles, registrations, and plates, including county, school, and municipal entities.
• Enter application data into the Vehicle Registration & Titling (VRT) System and approve or deny applications based on qualifications and fees.
• Process bonded title applications, calculate bond amounts, maintain files, and notify investigators of discrepancies.
• Determine eligibility and issue Persons with Disabilities (PWD) placards and institutional placards to qualifying agencies.
• Answer telephone calls and walk‑in customer inquiries, providing information about processes and processing applications at the counter.

• Two years of full‑time general office, clerical, data entry, processing, or related experience; or equivalent education and experience (30 semester hours = 1 year of experience).
• Current, continuous experience in the state executive branch, including at least six months as an Administrative Support Assistant 2 or 18 months as an Administrative Support Assistant 1.
• Ability to review applications for accuracy based on established laws, rules, and procedures.
• Experience entering data into a complex IT transactional system for orders or programs.
• Customer service experience in fulfillment of mail and online orders.
• Written communication experience, especially in e‑mail and business letters; verbal communication experience resolving customer issues over the phone.

• Competitive pay and benefits package, including health, dental, flexible spending, and life insurance.
• Insurance benefits start first of the month after 30 days of employment; 2025 health and dental premiums available online.
• Opportunities for professional growth and development.
• Paid time off: biweekly vacation, separate sick leave, accrual rollover yearly, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) with employer match.
• Optional 401A plan with employer contributions.
• Employee discount programs (vision, cellular, fitness, recreation, travel, counseling, etc.).

The Iowa Department of Transportation is an equal opportunity employer. The department complies with the federal Right to Work laws and participates in E‑Verify. Reasonable accommodations are available throughout the hiring process; contact the AA/EEO Officer at aa‑eeo.

This position is a covered position under the REAL  of 2005. Applicants must submit to and pass a background check as required by 6 CFR 37.45.