RRTS Administrative Assistant

Job Details:

Job Location:

Ankeny Campus
- Ankeny, IA, Position Type:
Full Time, Education Level: Bachelor's Degree, Salary Range:
Undisclosed,

Job Shift: 1st Shift, Job Category:
Nonprofit
- Social Services, Four Oaks | Be Part of Something Meaningful!

Are you organized, detail-oriented, and looking for a job where your work makes a difference?

• Answer the Referral & Information Hotline and assist with incoming calls and emails.
• Support Kinship Navigators and Supervisors in responding to client and customer questions.
• Receive, distribute, and track Adoption Services and Wendy's Wonderful Kids (WWK) referrals.
• Assist with tracking and reporting referrals and case assignments.
• Maintain, securely upload, and organize confidential client records.
• Review and audit client files to ensure required documentation and services meet contractual expectations.
• Assist with adoption respite payments and annual stability grants.
• Verify service eligibility with HHS and maintain accurate documentation.
• Help coordinate kinship support groups and training classes.
• Process incoming and outgoing mail, prepare copies, and distribute documents.
• Provide general administrative and clerical support to staff and supervisors.

• Must be at least 18 years old.
• Bachelor's degree in Human Services, Human Resource Management, Business, Social Services, or a related field, plus one year of related experience, or an equivalent combination of education and experience.
• Knowledge of the Child Welfare System preferred.
• Experience with Microsoft Word and Excel preferred.
• Strong communication, organization, and computer skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Ability to handle confidential information professionally.
• A dependable team player who takes initiative and follows through.

At Four Oaks, every position plays a role in strengthening children, families, and communities.

As an RRTS Administrative Assistant, you'll be part of a team dedicated to supporting families and helping our programs run smoothly.

You may work behind the scenes, but the difference you make is real!

• You need a Bachelor’s Degree in Human Services, Social Work, Behavioral Sciences or related field, plus one year of related experience.
• Knowledge of the foster care and adoption systems is preferred.