Service Dispatch Coordinator

Service Dispatch Coordinator – Tuesday – Saturday: 4:00 pm–12:00 am

Casey's Store Support Center in Ankeny, IA, is searching for a full‑time Service Dispatch Coordinator to join our Field Support Services Team. Our Field Support Services Team is responsible for assisting with the construction, maintenance, and repair of 2,900+ Casey’s stores.

As a full‑time Service Dispatch Coordinator, you will assist store team members in dispatching service for emergency and non‑emergency repair work. You’ll be responsible for responding to calls for service on all store equipment and property and dispatching service as needed, as well as ensuring all calls are accurately logged in the dispatch data system.

• Respond to calls for emergency/non‑emergency service on all store equipment and property.
• Respond to security calls and log related issues into the Emergency Signal System.
• Dispatch Service Technicians and equipment to assigned stores for replacement and repair of store equipment and property.
• In emergencies hire subcontractors; escalates to Management for assistance with resolution if needed.
• Accurately log all calls into the dispatch data system as received.

The hours for this position are Tuesday‑Saturday 4:00 pm–12:00 am.

• Solid interpersonal and verbal communication skills.
• Ability to read and comprehend simple instructions.
• Basic computer skills.

• A transformative culture putting service first and taking pride in caring for our guests, communities, and each other.
• Opportunities to use cutting‑edge technologies and enterprise‑wide collaboration to enable our strategy and drive world‑class service.
• Great benefits including medical, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave, and an onsite Child Development Center.
• Competitive pay, 401(k) company match up to 6%, vacation & sick time, paid holidays, and volunteer time.
• Dress‑for‑your‑day dress code; jeans are welcomed!
• The opportunity to work for a big company that has not lost its small‑company feel. Our senior leadership team is engaged, involved, and accessible!

What are you waiting for? Come be a part of a company that is growing, transforming, and is here for good!

Starting pay range: $18.50 – $24.25. Actual pay may vary based on Casey’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. Our full salary range for this role extends beyond the hiring range listed, allowing team members the opportunity to continue to grow within the company.

Entry level

Full‑time

Management and Manufacturing

Food and Beverage Services