Customer Success Manager – Healthcare

This CSM role at Mom's Meals sits at a compelling intersection of healthcare services and SaaS-style customer success
, making it a strong career move for professionals targeting the growing health-tech and care-coordination space.

Compensation context: At $102,000–$119,000 base plus a 10% bonus target (~$112,200–$130,900 OTE), this is above median for mid-level CSM roles in the US (Glassdoor benchmarks CSM salaries at $75K–$105K base nationally). The premium likely reflects the enterprise/high-value client scope and healthcare domain complexity.

Skills you'll build:

• Healthcare industry knowledge — a high-value, transferable domain with regulatory nuance
• Enterprise account management and executive-level communication
• Cross-functional collaboration (sales, ops, implementation) — foundational for Director of CS or VP roles
• CRM proficiency (Salesforce/Hub Spot) and data-driven customer health monitoring

Culture signals: Mom's Meals is a family-operated business (founded 1999), suggesting a stable, mission-driven environment rather than a high-churn startup. This is a green flag for work-life balance and job security, but may mean slower promotion cycles than a VC-backed SaaS company.

Career trajectory: This role is well-positioned as a stepping stone to Senior CSM, Director of Customer Success, or account executive roles in healthcare tech — a sector with strong hiring tailwinds driven by value-based care trends.

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company's products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle.

This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.

Salary range: $102,000–$119,000 plus 10% bonus

Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1–3 days for orientation.

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

• PTO, holiday pay, and holiday of choice
• 401(k) match
• Life insurance
• Short-term disability
• Health, dental, and vision insurance
• Maternity/paternity leave
• Health savings account (HSA)
• Flex spending accounts (FSA) – health and dependent

• Build and maintain strong, long-term relationships with customers
• Serve as a primary point of contact for assigned accounts
• Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
• Develop a deep understanding of customer goals, challenges, and operational needs
• Monitor customer health metrics and proactively address risks
• Identify opportunities to improve customer satisfaction and retention
• Reduce customer churn through proactive engagement and issue resolution
• Manage implementation of new and incremental services for aligned clients
• Ensure smooth transitions to ongoing support teams
• Help customers understand best practices and operational workflows
• Act as an escalation point for customer concerns and service issues
• Collaborate with internal departments to resolve customer challenges quickly and effectively (analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationships with clients throughout the resolution process)
• Advocate internally for customer needs and process improvements
• Maintain accurate customer…