Clinic Receptionist - Ankeny Clinic

Clinic Receptionist - Ankeny Clinic - Full Time

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk, including maintaining patient flow, scheduling appointments, appropriately handling phone calls, validating insurance eligibility, entering demographics and insurance information into the Electronic Health Record and other systems, and determining and collecting time‑of‑service payments and/or past‑due balances at the time of appointment.

Employment Type

Full Time

Shift

Varied shifts, 12‑hour shifts

Job Title

Clinic Receptionist

Department

Urgent Care

Hours

Full Time

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check‑in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copies/scans patient‑related hardcopy materials (e.g., , referrals, insurance cards) into the correct location in the electronic medical record.

• Must be comfortable operating in a collaborative, shared leadership environment.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing job duties.
• High school diploma or equivalent required.
• Must maintain a high degree of confidentiality when handling patient information.
• Must possess a personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.

Visit Mercy One Careers to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System’s circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care

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