Regional Parts & Service Manager

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Regional Parts & Service Manager

Fully Remote
• Western US (Utah, Arizona, Colorado, Nevada)
• After Market

Full-time

Description

At Yanmar Compact Equipment North America
, Building With You is more than a tagline. It's our commitment to supporting our customers, empowering our dealers, and creating lasting partnerships that drive success.

We're seeking a Regional Parts & Service Manager to lead aftermarket growth, strengthen dealer capabilities, and enhance customer satisfaction throughout our Western United States region. This is a highly visible, field-based leadership role that combines commercial acumen, operational expertise, and relationship management to deliver measurable business results.

If you're passionate about dealer development, customer success, and operational excellence, we want to hear from you.

The Regional Parts & Service Manager is responsible for driving profitable aftermarket growth, increasing dealer capability, and supporting customer uptime across North America by embedding One Yanmar service standards, discipline, and execution rigor into all dealer-facing activities.

This role serves as a strategic business partner to dealer principals, parts managers, service managers, and internal stakeholders to improve dealer performance, support customer retention, and accelerate parts and service revenue growth.

• Own and drive territory aftermarket parts and service revenue growth.
• Develop and execute dealer-specific business plans to increase Yanmar parts sales.
• Support customer retention initiatives and dealer profitability strategies.
• Promote adoption of One Yanmar dealer programs and initiatives.
• Drive utilization and penetration of aftermarket support programs.
• Identify performance gaps and implement improvement plans to achieve business objectives.

• Ensure rapid resolution of quality, warranty, and technical support issues.
• Lead CSI and NPS improvement initiatives with assigned dealers.
• Support warranty administration processes and maximize warranty recovery performance.
• Partner with dealers to improve customer experiences and equipment uptime.
• Act as a key liaison between dealers and internal support teams.

• Implement training and development plans to strengthen dealer performance.
• Promote participation in Yanmar technical and commercial training programs.
• Drive adoption and utilization of dealer support systems and tools, including:
  • Dealer Portal
  • YDS
  • SA-Diagnostic
  • SA-Remote Telematics
• Standardize dealer parts and service best practices.
• Provide coaching and guidance that improves dealer operational effectiveness.

• Ensure dealers maintain healthy parts inventories that support customer demand.
• Improve inventory planning and forecasting accuracy.
• Monitor stocking compliance and inventory health.
• Focus on availability of fast-moving parts to support service operations.
• Assist with critical parts backorders and expedited parts support.
• Align dealer inventory strategies with North American distribution policies and annual business plans.

• Execute and enforce One Yanmar standards, reporting requirements, and accountability measures.
• Conduct monthly business reviews with assigned dealers.
• Monitor performance metrics and drive corrective actions when necessary.
• Escalate challenges quickly and lead resolution efforts.
• Deliver measurable business outcomes through disciplined execution.

• Support strategic initiatives and organizational objectives as assigned.
• Participate in…