Inside Sales Associate - Des Moines

Overview

Inside Sales Associate – Des Moines at Master Halco Fence & Deck Supply. Master Halco Fence & Deck Supply, North America’s leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products, is seeking an Inside Sales Associate at our local branch office.

Position Summary

The Inside Sales Associate (ISA) has the vital responsibility of serving customers on a day-to-day basis in person, over the phone as well as by email and text. The ISA uses sales, customer service, and administrative skills to create value for the customer and the company.

Working With Us Has Its Rewards

• Competitive pay rate
• Quarterly Bonus Program and spiffs
• Monday through Friday, Day Shift
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year
• A generous paid-time off package
• Corporate discount opportunities and more

Why Master Halco?

The fence industry is an essential part of the building products industry that will continue to show dependable long-term growth. Master Halco plays an integral role in leading this industry growth through the formation of a dynamic, forward thinking, and driven team. This is a time of growth, product expansion, and technological investments as we continue to expand and sustain our position as an industry leader.

We invest in people and strive for a culture of recognition, rewards, transparency, and open communication while building careers at Master Halco.

Accountabilities / Responsibilities

• Interact with customers over the phone and in person as well as electronically (email or text)
• Conduct discovery conversations with existing and prospective customers to identify products and services that Master Halco can provide to grow their business
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• Respond quickly and accurately to customer requests
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associate in responding to customers’ needs
• Adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure SOPs and Company policies are followed
• Handle special projects as assigned by manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Ensure accurate and timely processing of quotes, orders and other sales activities
• Maintain a thorough understanding of the company's products and services

Candidate Specifications

Key Competencies

• Selling
  
  Skills:
  
  Able to influence outcomes positively and close sales
• Resourcefulness/Initiative:
  Finds ways to overcome barriers to success; takes timely action
• Customer Focus:
  Builds trust and credibility with internal and external customers

Essential Qualifications

• Exceptional team building, sales, and relationship-building skills
• Ability to motivate and positively influence people
• Strong computer skills
• Exceptional organizational, time management, multi-tasking, and administrative skills

Required Education and Experience

• High school graduate; some college desired
• Relevant work experience desired
• Computer skills:
  Outlook, Excel, Word

Desired product knowledge or sales experience

• Building materials, metals, woods, plastics, hardware
• Do-It-Yourself retail
• Construction
• Mechanical/Electrical

Physical Demands

This job requires the ability to sit, climb, stand, lift and/or move.

Reasonable Accommodation

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Building Materials