Mobile Service Technician

The Mobile Service Technician is responsible for performing diagnostics, repair, and maintenance on medium-duty through Class 7 and 8 heavy-duty trucks at customer locations or in the field. This position operates with minimal supervision and is considered a highly skilled technician role. The Mobile Service Technician is expected to independently diagnose issues, determine appropriate repair solutions, and provide high-quality service in a field environment while supporting customer uptime and satisfaction.

The  Major Duties and Responsibilities  listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Major Duties and Responsibilities Diagnostics and Repair Perform mechanical repairs on heavy-duty trucks and equipment in the field

Inspect, test, and diagnose mechanical and electrical issues independently

Determine whether repairs can be completed in the field or require shop service

Utilize OEM diagnostic software, tools, and mobile service equipment

Test vehicles and components before and after repairs to verify proper operation

Field Service Execution Operate and maintain mobile service truck/van at customer locations

Perform routine maintenance, safety inspections, and annual inspections in the field

Maintain proper inventory of parts, fluids, and supplies on the mobile unit Complete repairs efficiently while maintaining quality standards

Adapt to varying job sit conditions and customer environments

Customer Service and Communication Communicate repair status, concerns, and updates to Shop Foreman or Service Manager Communicate directly with customers regarding repairs, timelines, and findings

Provide professional service and represent the Company in the field

Complete all required paperwork and documentation accurately and timely

Coordinate with Service Manager or Shop Foreman on complex repairs or support needs

Maintain strong customer relationships through reliable service

Safety and Compliance Follow all safety policies, procedures, and OSHA requirements

Maintain a safe, clean, and organized mobile work environment

Properly use and maintain tools, equipment, and personal protective equipment

Maintain awareness of environmental and safety hazards

Participate in required training and certification programs

Ensure all work is performed in compliance with Company and regulatory standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position operates primarily in a mobile, field-based environment with constant travel and frequent exposure to moving mechanical parts, tools, fumes, and varying weather conditions. Lifting up to 50-100 pounds may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education High school diploma or GED required

Technical school or diesel technology training required or equivalent experience (minimum of 2 years heavy-duty truck repair experience)
Intermediate to advanced computer skills required, including diagnostic software, mobile technology, and service systems

Skills Required Strong mechanical aptitude with advanced diagnostic and troubleshooting skills

Working knowledge of heavy-duty truck systems including engine, electrical, fuel, brake, and emissions systems

Ability to perform repairs independently in a field environment with minimal supervision

Ability to read and interpret repair orders, schematics, and technical manuals

Effective written and verbal communication skills, including direct customer…