Service Technician - Class A

The Service Technician
- Class A performs advanced diagnostics, repair, and overhaul of heavy-duty trucks and related equipment with minimal supervision. This position services as a technical leader within the Service Department, assisting in the training and development of Class B, Class C, and Intern technicians. The Class A Technician is responsible for accurately diagnosing complex issues, completing high-quality repairs, and supporting overall shop productivity and customer uptime.

The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Major Duties and Responsibilities Diagnostics and Repair Perform advanced diagnostics on engines, electrical systems, fuel systems, emissions systems, and drive trains

Identify root causes of complex mechanical and electrical issues and complete repairs

Disassemble, inspect, and rebuild components using appropriate tools and measuring devices

Perform inspections of critical systems including brakes, steering, fuel, and suspension

Test repaired systems and components to verify proper operation

Technical Leadership and Support Assist in training and mentoring Class B, Class C, and Intern technicians

Provide guidance and support on complex diagnostic and repair issues

Inspect work in process and assist with quality control when needed

Collaborate with team members to improve shop efficiency and effectiveness

Support a positive and productive team environment

Work Management and Documentation Accurately document all diagnostics, repairs, and labor performed ("story writing").Follow Company procedures for work orders, time tracking, and parts usage

Communicate repair status and additional needs to service advisors or management

Maintain productivity standards while ensuring quality workmanship

Keep work area clean, organized, and properly maintained

Safety and Compliance Follow all safety policies, procedures, and OSHA requirements

Properly use and maintain tools, equipment, and personal protective equipment

Maintain awareness of environmental and safety hazards in the shop Participate in required training and certification programs

Ensure all work is performed in compliance with Company and regulatory standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position involves hands-on work in a shop environment, including frequent use of tools, equipment, and machinery. Employees are required to stand, walk, bend, lift, and work in various conditions, including exposure to noise, fumes, and moving mechanical parts.

Lifting up to 50-100 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education High school diploma or GED required

Technical or diesel technology degree preferred2+ years of experience in heavy-duty truck repair required

Intermediate computer skills required, including diagnostic software and service systems

Skills Required Advanced diagnostic and troubleshooting skills across mechanical and electrical systems

Strong understanding of heavy-duty truck systems including engine, fuel, electrical, brake, and emissions systems

Ability to work independently with minimal supervision

Strong problem-solving and critical thinking skills

Ability to mentor and assist less experienced technicians

Effective written and verbal communication skills, including accurate repair documentation ("story writing")Ability to use diagnostic tools, gauges, and…